Director, Production Operations

Director, Production Operations

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family's future. Kids and teens learn to earn, save, spend wisely, and invest.

At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It's no small task, and that's why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.

Greenlight is looking for a Director, Production Operations to join our growing team. You will be responsible for leading and scaling our Site Reliability Engineering (SRE) and Cloud Engineering functions. You will play a critical role in ensuring the reliability, scalability, and performance of our platform, as well as driving the adoption of cloud-native best practices and fostering a culture of operational excellence.

Your Day-to-Day:

• Ability to define and execute strategic roadmaps, aligning tech with business needs.
• Exceptional communication and interpersonal skills across all organizational levels.
• Experience in budgeting, resource allocation, and cloud cost optimization.
• Proven success in attracting, retaining, and developing top-tier engineering talent.
• Deep understanding and practical experience with SRE principles (SLIs, SLOs, error budgets, incident management).
• Extensive hands-on experience with public cloud platforms (AWS preferred), IaC tools (Terraform, CloudFormation), distributed systems, microservices, and containerization (Docker, Kubernetes/EKS).
• Expertise in monitoring, logging, observability tools (Datadog, Prometheus, Grafana, ELK).
• Translate incident learnings into preventative measures, automation, and architectural enhancements.
• Foster a culture of continuous learning from failures and successes.
• Strong analytical skills for root cause analysis and problem-solving during incidents.

What You'll Bring to the Team:

• Proven leadership in mentoring and guiding SRE and Cloud Engineering teams, with a focus on cultivating operational excellence.
• A strategic mindset with the ability to define and drive the SRE roadmap in alignment with broader business goals.
• Deep expertise in establishing and scaling SRE best practices, including defining SLIs/SLOs and managing error budgets.
• Hands-on experience architecting and maintaining highly available, secure, and scalable cloud infrastructure on AWS.
• Strong incident management skills, including leading high-stakes triage efforts and driving blameless postmortem culture.
• A systems-thinking approach that promotes learning from incidents and implements long-term improvements.
• Passion for automation, with a track record of reducing toil and improving system reliability through tooling and process enhancements.
• Curiosity and technical depth to evaluate, adopt, and scale new SRE and cloud technologies.
• Collaborative spirit with the ability to partner closely with engineering, product, and security teams to embed reliability and security across the stack.

Work Perks at Greenlight:

• Medical, dental, vision, and HSA match
• Paid life insurance, AD&D, and disability benefits
• Traditional 401k with company match
• Unlimited PTO
• Paid company holidays and pop-up bonus holidays
• Professional development stipends
• Mental health resources
• 1:1 financial planners
• Fertility healthcare
• 100% paid parental and caregiving leave, plus cleaning service and meals during your leave
• Flexible WFH, both remote and in-office opportunities
• Fully stocked kitchen, catered lunches, and occasional in-office happy hours
• Employee resource groups

Our stance on salaries:

Greenlight provides a competitive compensation package with a market-based approach to pay and will vary depending on your location, experience and skill set. The total compensation package for this position will also include a discretionary performance bonus, equity rewards, medical benefits, 401K match, and more. Greenlight conducts continuous compensation evaluations across departments and geographies to ensure we are keeping our pay current and competitive.

The estimated base pay range for this position in (NY, CA, WA): $190,000-250,000

The estimated base pay range for this position in (CO): $190,000-240,000

Who we are:

It takes a special team to aim for a never-been-done-before mission like ours. We're looking for people who love working together because they know it makes us stronger, people who look to others and ask, "How can I help?" and then "How can we make this even better?" If you're ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team.

Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email recruiting@greenlight.me.