A Multi-Unit Manager generally provides leadership, coaching, and direction to approximately 5-8 restaurants. A Multi-Unit Manager supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant, and ensures they are delivering excellent guest service and meeting and executing all applicable Brand standards.
Responsibilities Include:
Able to perform all duties of restaurant team members and restaurant managers
Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability
Understand local marketing area and competitor trends
Establish sales and service goals with the director of operations and restaurant managers
Provides excellent guest service and resolves issues
Lead team meetings
Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
Ensure that restaurants correctly execute new products and processes in a marketing window
Develop business plans for their portfolio and develop action plans with the director of operations
Drive a clear vision and clearly communicates to the team
Management Responsibilities Include:
Recruit, hire, onboard, and develop restaurant managers
Plan, monitor, appraise and review restaurant employee performance
Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction
Education/Experience:
Basic computer skills
Fluent in spoken and written English
Basic math and financial management
2 years previous multi-unit or similar experience in retail, restaurant, or hospitality
Key Competencies
Strong analytical skills and business acumen
Works well with others in a fun, fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and embrace change
Guest focused
Ability to train and develop a team
Time management
Problem-solving
Motivating others
Benefits & Compensation:
Competitive salary
Opportunity to earn quarterly bonuses
Monthly car allowance
Cell phone allowance
Gas reimbursement
Five-day work week
Flexible schedule; time off
Career growth opportunity
Paid vacation
Holiday pay
Paid sick time
Health (BCBS) & Dental (Delta)
Multi-Unit Manager • Salem, MA, United States
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