MGR, RES DISTRICT II - K12 FOOD SERVICE - BROCKTON, MA

Resident District Manager

Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,500 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit

Chartwells K12 is hiring a Resident District Manager (RDM) to lead F&B for a large ISD in Brockton, MA. In this senior leadership role, you will serve as Chartwells point of contact for the client as well as lead the team within the account and manage the overall operation. You will provide planning and direction within your account to achieve operational and financial goals in a dynamic environment. You will also maintain strong client relationships and work to fulfill our mission to feed kids.

Key Responsibilities:

• Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the client, students, and community
• Drives and develops self and team at the account towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
• May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
• Ensures decisions are weighed for risk/reward and short/long term implications while gathering input from the team and partners
• Fosters a culture of transparency, understanding, education, safety, and accountability at the account
• Serves as the representative/brand ambassador of the Chartwells team within the district and community; attends key client and community events
• Ensures client needs are met or exceeded, we retain the account, find cross-sell opportunities, and assist in rebid process as directed
• Supports functional areas of operation, including but not limited to safety, marketing, nutrition, finance, HR and culinary
• Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
• Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
• Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation
• Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures consistent and fair administration of all policies and procedures

Required Qualifications:

• Educational minimum and work experience per USDA Professional Standards for the account(s)

Preferred Qualifications:

• Bachelor's degree and minimum of minimum of ten (10) years of management experience in K12 foodservice.
• Is well-versed in all aspects of foodservice management with a proven track record of success
• Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen
• Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
• Champions the inclusion mindset, and is proactive, positive, professional, and resilient
• Excellent computer skills and proficiency with Microsoft Office suite and POS software

Chartwells K-12 maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Chartwells K12 are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.