Manager, Service Center

Service Center Manager

This Service Center Manager position in Bolingbrook, Illinois, is an opportunity to lead people, improve operations, solve problems in real time, and directly influence customer experience and business performance inside a fast-moving, tech-forward transportation company.

Lead a High-Performing Service Center

If you enjoy building strong teams, making operational decisions quickly, and creating a high-performance culture, you'll fit right in. You'll oversee daily operations across dock operations, pickup & delivery, linehaul coordination, OS&D, and customer service. You will also drive operational efficiency, service quality, safety, and profitability.

Team Leadership & Culture

• Hire, coach, and develop service center employees and operational leaders
• Create a culture built on teamwork, professionalism, urgency, and customer focus
• Lead by example and help teams grow through strong communication and hands-on leadership
• Foster an environment where people take pride in execution

Operations & Performance Management

• Analyze revenue, labor, routing, claims, and service performance
• Forecast operational needs
• Identify opportunities to improve efficiency and service quality
• Continuously optimize how the service center operates

Customer & Stakeholder Engagement

• Partner closely with customers, Account Managers, contractors, and drivers
• Participate in customer discussions and operational problem-solving
• Support pricing initiatives and operational solutions
• Resolve escalations quickly and professionally

Compensation & Setup

• Pay: $115,000 to $135,000 per year
• Location: Onsite Atlanta, GA
• Benefits: Full benefits package including medical, dental, vision, 401(k), and paid time off

Physical Demands and Work Environment

• Heavy physical activity performing strenuous daily activities of a primarily product/technical nature.
• While performing the duties of the job, the employee is regularly required to sit, stand, walk, reach/handle items, work with fingers, utilize close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguished colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), ability to adjust focus (ability to adjust the eye to bring an object into sharp focus), and talk and hear others in conversations via the phone or in person.
• The employee is occasionally asked to stoop, kneel, crouch, crawl, climb or balance and lift objects up to 100 lb.
• The noise level is moderate based on general conversation tones, ringing phones and laser printer operation.
• Works in well-lighted, heated and/or air-conditioned indoor office/shop environment with adequate ventilation.
• Minimal overnight travel (10%) by land and/or air required.
• Might be required to occasionally work in high, precarious places.
• The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.

Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.