Responsibilities Include:
Team Environment
Assist in recruiting, hiring, onboarding, and developing employees
Communicate job expectations to employees
Hold team members accountable for their behavior and performance, addressing concerns promptly
Support the development of team members
Operational Excellence
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
Ensure brand standards, recipes, and systems are executed
Help prepare and complete action plans; implement production, productivity, quality, and guest service standards
Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
Profitability
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing, and sampling
Drive sales goals and track results
Competencies
Guest Focus
Passion for Results
Problem Solving and Decision Making
Interpersonal Relationships and Influence
Building Effective Teams
Conflict Management
Developing Direct Reports and Others
Business and Financial Acumen
Skills/Qualifications
Fluent in English
Restaurant, retail, or supervisory experience
Basic computer skills
At least 18 years of age (where applicable)
Basic writing skills
High School diploma, or equivalent
Math and financial management
We are a small independent Dunkin' Donuts franchisee looking for enthusiastic, hard-working individuals to work in our restaurants!
We offer:
Competitive pay
Growth Opportunities
Flexible hours
Medical/Dental/Vision Insurance for eligible employees
Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
General Manager • Athens, GA, United States
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