Corporate Commercial Card Operations Manager

Operations Manager For Commercial/Small Business Card Products

In this role, you will manage a team and lead the operations for our commercial/small business card products. You'll be accountable for developing and implementing operational policies and procedures, identifying opportunities to improve operational effectiveness, and implementing new strategies to improve the customer experience. This includes the overall employee experience, while adhering to bank risk standards and appropriately prioritizing, managing and monitoring fraud, disputes and chargeback operations. Additionally, this position will provide expert advice for commercial/small business card products on initiatives driven by bank partners to ensure related impacts align with the bank's commitment to operational integrity, risk mitigation, and delivering a positive employee/customer experience. This leadership role will work collaboratively with employees across the organization to drive new customer acquisition and engagement of existing customers. Will drive the following:

• Creation, revision, and implementation of operational policies and procedures
• Issue resolution
• Vendor management
• Risk management

This is a corporate position that is located in Billings, MT. The entry-rate for this position is $115,500 + /year.

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Required bachelor's degree in accounting, business, finance, or other business-related field.

Experience: Required five years general operational banking experience. Required five years experience in the commercial/small business card industry. Required related experience in operations to include project management, process improvement, compliance, or business analysis. Required five years supervisory experience.

License/Certification: Not required.

Required skills and abilities include the ability to motivate or influence internal or external senior level professionals, exceptional communication skills, a results-oriented mindset, ability to engage with diverse stakeholders, data-centric approach, strong time management skills, ability to effectively network across multiple functional areas in an organization, experience influencing and inspiring a team to take on a challenge or initiative to optimize daily operations, strong interpersonal and communication skills, exceptional customer orientation, excellent organizational skills, ability to make judgments based on information provided, ability to work and complete tasks with minimal direct supervision, ability to maintain high level of confidentiality, and capability to interact calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.

Travel: Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Working conditions: Environment: Indoors, a climate-controlled shared work area. Noise level: Moderate noise; not extreme or excessive; within reasonable limits. Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision: Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical activities: Balancing, fingering, repetitive motion.

What we offer: Compensation and benefits including medical, dental, vision, and life insurance, retirement savings plan, paid time off, paid holidays, education and training benefits, and discounts on banking products and services.