District Support Specialist

Join Heights Finance

If you're seeking more than just a job, join Heights Finance and kickstart your career!

Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud member of the Attain Finance family, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.

Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. As part of Attain Finance, our portfolio includes distinguished brands like Cash Money, LendDirect, Heights Finance. Each brand is constantly evolving to better serve our customers.

Be part of a dynamic team that is shaping the future of consumer finance. Apply today!

Stories of Success

"I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within. Today, I am proud to serve as a District Manager, a position I moved into in 2021 Also, a testament to the growth opportunities the company provides. The company offers excellent benefits, a set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company, also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided."

~ Ashley S., District Manager - Alabama

"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career. As a result, of these experiences, I was qualified for a District Manager position in 2021. In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful and the level of camaraderie amongst my peers was unparalleled."

~ Jessica W., Operations Trainer - United States

Responsibilities

As a District Support Specialist, you'll be a vital force behind our district's successtraveling between branches to provide hands-on support, drive performance, and make a real impact. Whether you're stepping in to lead, training new team members, or helping branches exceed their goals, your role is dynamic, rewarding, and essential to our continued growth.

If you're a flexible, results-driven professional with a passion for leadership, customer service, and team development, we want to hear from you. Join us and help shape the future of our districtone branch at a time!

In this role, you will:

• Support District Growth: Partner with the District Manager to drive performance, support business goals, and ensure operational excellence across multiple locations.
• Lead by Example: Step in as acting Branch Manager when needed, setting the tone for customer service, sales, and team collaboration.
• Train and Mentor: Onboard and coach new team members, sharing your knowledge and helping them grow into high-performing contributors.
• Deliver Exceptional Service: Assist customers in selecting the right financial solutions, ensuring their needs are met with care and professionalism.
• Manage Delinquency: Proactively work with past-due customers to find solutions and maintain healthy account performance.
• Stay Agile: Embrace a variety of responsibilities and adapt to the unique needs of each branch you supportno two days are the same!
• Travel with Purpose: Provide in-person support across the district, bringing consistency, leadership, and energy wherever you go.

This is your opportunity to grow your career in a fast-paced, supportive environment where your leadership and flexibility make a real difference.

Qualifications

We're looking for adaptable, service-oriented professionals who thrive in a leadership support role and are excited to travel and grow.

• Customer Service Experience: Background in customer service, collections, finance, or banking is highly desirable.
• Leadership Potential: Ability to step into leadership roles, coach others, and support team success.
• Flexibility and Travel: Willingness to travel within the district to provide in-person support where it's needed most.
• Valid Driver's License: Must maintain a valid driver's license and current auto insurance for travel between branches.
• Strong Communication: Excellent interpersonal skills with the ability to build relationships and foster collaboration.
• Problem-Solving Skills: A proactive mindset with the ability to identify challenges and implement effective solutions.

Work Location: District-based travel; home branch: 2002 35th Street, Suite A, Valley, AL 36854

Hours: Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons

Hourly: $17.50 - $27.75

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

All full-time employees are eligible for benefits, starting day one: Paid Time Off, Medical, Dental, Vision and other voluntary coverages. You will also be eligible to participate in the company's 401(K) program with company match, 30 days post hire, starting on the 1st of the month.

Other company perks include access to the Employee Assistance Program, Emergency Relief Fund, Attain4All, Tuition Reimbursement, Leadership Development Programs, and potential to earn through the Monthly Bonus Program.

This employer participates in E-Verify for US-based hires.

#LI-Onsite

#HeightsFinance

Key Words: Customer Service, Loans, Financial Services, Management, Retail, Office, Bank Teller, Sales, Collections, Leadership

EEO Statement

Attain Finance Supports Equal Employment Opportunity. Attain Finance (dba Cash Money, LendDirect, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.

Notice to Attain Finance job applicants: Attain Finance will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized Attain Finance representatives' email addresses will end in @attainfinance.com, @heightsfinance.com, @lenddirect.com, and @cashmoney.ca.