Implementation Manager

Implementation Manager

Corpay is currently looking to hire an Implementation Manager within our Corpay division. The Implementation Manager is expected to work across all product lines that Corpay Complete (FKA Accrualify) provides (purchase orders, invoice automation, accruals, expense reimbursements, vendor management, payments). In an environment of reduced supervision, the Implementation Analyst exercises independent discretion and judgment in applying resolutions, workarounds, and procedures to analyze each customer's needs and deploy the Corpay Complete (FKA Accrualify) spend management solution successfully. The Implementation Analyst will be involved in a number of special projects and will be provided opportunity to grow within our organization and work in areas not traditionally available. The Implementation Analyst will be involved with customer implementations, product development, customer queries, support ticket resolution, gap analysis, ongoing maintenance, engineering follow up, business requirement development, customer interviews and other key aspects of Corpay Complete (FKA Accrualify)'s business.

As an Implementation Manager, you will be expected to work in a Hybrid environment. Corpay will set you up for success by providing:

Assigned workspace in home office set up

Company-issued equipment + remote access

Formal, hands-on training

Monthly phone stipend

The responsibilities of the role will include:

Lead implementations or heavy participation in deployments and onboarding of Corpay Complete (FKA Accrualify) clients.

Assist customer support team for several Corpay Complete (FKA Accrualify) customers, including ticket support.

Act as a liaison between business operations and engineering to help problem solve and integrate customer recommendations.

Work intimately on special projects for our customers and product development.

Formulate responses to our clients on key issues and matters.

Produce quarterly- and year-end reports for clients including reconciliations.

Actively participate in setting internal processes.

Use and develop communication skills to communicate project findings, conclusions, and recommendations with your peers and customers.

Participate in new business development as needed in partnership with other team members.

Participate in client meetings to review and present analytical approaches and interpret results.

Apply logic and Corpay Complete (FKA Accrualify) methodologies to provide recommendations to customers.

Advise on establishing or improving internal controls to assure proper compliance within the procure-to-pay process.

Assist customers in performing key procure-to-pay tasks on a daily basis.

Participate in further development of the Corpay Complete (FKA Accrualify) platform.

Perform a key role in the overall growth, recruiting, and success of Corpay Complete (FKA Accrualify).

Answer zendesk tickets and ensure they are assigned to the appropriate internal department.

Write and refine the workprogram for implementations

Review the implementation folders to ensure proper documentation

Follow up with weekly bizops meeting action items to ensure they were assigned and completed by appropriate staff

Work with India team operations to ensure all customer projects and processes are being coordinated timely.

Understand the service level for each customer and document clearly so internal personnel can understand what we are doing for each customer.

Qualifications & Skills:

4-year degree from an accredited college preferably a B.S. in a Business Administration, Economics, Accounting, Finance, Data science or technical field

3 + years of professional experience with progressive duties. College grads will be considered

Awareness of business trends (exposure to high-tech, bio-tech, etc.)

Moderate to advanced Excel skills

Quantitative skills and general problem-solving skills for business problems

Strong interpersonal and team working skills

Good communication skills (written and verbal)

Ability to learn quickly and resourcefully

High degree of motivation, flexibility, and creativity

Genuine desire to work hard and progress rapidly in the software/ service profession.

Positive attitude and strong willingness to learn from mentors and peers.

Benefits & Perks:

Medical, Dental & Vision benefits available the 1 st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company-wide

Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

Philanthropic support with both local and national organizations

Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.