Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Assists passengers who have special requirements, such as unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.
HS Diploma, GED or Equivalent. Passenger Service Agent Learning Plan TSA - General Security Awareness FAA - Dangerous Goods Awareness OJT - Passenger Assistance Equipment as required
Adaptability: The ability to remain fully functional by adapting to changing circumstances (environment, procedures, people). Conduct: Making a good first impression and sustaining it for a long time. Ensure Safe & Secure environment: The ability to consider S&S as the number one priority at all times, respecting compliance, rules and regulations in all actions taken into the role. Focus on Customer: The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization's costs and benefits into account. Listening: The ability to show one absorbs and understands important (non-) verbal information and to ask further questions when necessary. Problem Analysis: The ability to detect problems, recognize important information, and link various data; to trace potential causes and look for relevant details. Sociability: The ability to be comfortable in people's company, to meet people easily, to mingle freely. Stress Management: The ability to perform under pressure and in adversity.
Remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer. Walk short distances. Reach above and/or below shoulder. Handle/grasp documents or office equipment. Sit and/or stand for short or extended periods of time. Lift/carry/move objects, files and documents up to 10 pounds. Work in an office environment using standard office equipment. Talk, listen, and speak clearly on telephone. Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Access your pay when you need it through DailyPay app! On the spot awards offered through the Awardco Platform including gift cards and more! Multiple options for both full and part-time employees! Travel Discounts, Pet insurance, Discount Shopping & More! Wellness Programs offered to all employees! 401k program offered! Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Special Services Representative • Mesa, AZ, US
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