Supervisor - Inflight Services

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.Come join us to create what's next. Let's define tomorrow, together.DescriptionWhy Inflight Services?Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.Job overview and responsibilitiesThe Supervisor Inflight Services comprises of engaging and supporting a diverse team of flight attendants, cultivating trust with our flight crew members, working closely with other operational teams to deliver best in class customer service while demonstrating our Core4 values.Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our NetPromoter Score (NPS); Recognize flight attendants for exemplary service, teamwork, and performanceAssist flight attendants at the Concierge Desk and resolve issues in the moment as necessaryExercise United's core4 values to provide local support and care for flight attendants during any Inflight incidentOversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreementConduct investigations regarding performance, complaints, or other work-related issuesKeep flight attendant team informed by sharing corporate initiatives, and changes in policy or proceduresShowcase the delivery of new inflight products as determined by the Flight Experience teamEnsure daily company goals, policy, and procedure compliance are metCoordinate with customer service and Station Operations Center (SOC) to ensure operational successEnsure safety goals are met and FAA regulatory requirements are consistently adhered to by the teamTeam oriented, with enthusiasm for people and delivering exceptional serviceDevelop positive relationships with team members and other work groups to achieve our common goalsParticipate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectivelyShare customer feedback and escalate issues that may interfere with the crew's ability to deliver the prescribed serviceQualificationsWhat's needed to succeed (Minimum Qualifications):Bachelor's degree or 4 years of relevant work experience.2years' experience in an operations or fast-paced business enviroment or successful completion of a company-sponsored training programExperience leading tems and delivering customer serviceRequired to attend United's flight attendant training to earn FAA certification if not currently flight qualifiedDOT Safety Sensitive PositionAble to work on site, weekends, and holidaysMust possess exceptional planning and organizational skills, along with strong written and oral communication skillsPositive attitude and ability to adapt to constantly changing work environmentDemonstrated conflict resolution and decision-making capabilityProven ability to work independently and in a team environmentMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications):Inflight Service, travel industry, or hospitality leadership experience highly preferredExperience supervising a unionized workgroupBachelor's degreeThe base pay range for this role is $66,500.00 to $86,616.00.The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.You may be eligible for the following competitive Benefits:medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@ to request accommodation.