Lead Front Desk Clerk

Front Desk ClerkPrairie Band Casino & Resort offers an attractive benefits package including medical (casino pays over 70% of premiums), Dental (casino pays 79% of premiums), and Vision. Prairie Band also pays 100% of short-term and long-term disability and life insurance of $15,000 for all Team Members. There is a 50% employer match up to 6% on our 401(k), a profit-sharing bonus paid out multiple times a year when financial goals are met, double pay on holidays, 25 off per gallon of gas at our gas station, and a generous Paid Time Off policy where you can earn up to 18 days in your first year of employment!Assists leadership in the operation of the Front Office on assigned shifts.Essential Duties And Responsibilities:Assists with overseeing Front Office operationsProvides training for new Front Desk Clerks and plays an active role in their continued developmentMaximizes hotel occupancy to attain projected revenue levelsEnsures team is meeting guest satisfaction goals while adhering to established business plansMonitors the maintenance and security of the hotel's assetsAssists with schedules, lunch breaks, and Team Member attendance recordsAnswers incoming guest phone calls and transfers appropriatelyOversees customer check-in, check-out, reservations, luggage transportation, and special requests according to established policies and proceduresEstablishes and maintains rapport cross-departmentallyCommunicates and reports on guest feedback including specific guest issues and actions taken or suggested actions to resolve the guest issueMaintains a clean and orderly working environment including both the front desk area and hotel lobbyFunctions as a Hotel Supervisor or Front Desk Clerk as neededCompletes reports, auditing, and communication as needed or as assignedAdheres to professional appearance standards as outlined in the Prairie Band Casino & Resort Team Member HandbookMust meet attendance guidelines as outlined in the Prairie Band Casino & Resort Team Member HandbookAdheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the samePerforms other duties as assignedKnowledge, Skills, And Experience:RequiredHigh School Diploma or GEDOne year of experience in a customer service-related fieldExcellent written and verbal communication skillsPrevious computer and cash handling experienceMust be able to read, write, speak, and understand English, bi-lingual a plusA record of satisfactory performance and reliability in all prior and current employmentPreferred2 years experience in the hospitality industryPrior Front Desk experiencePhysical, Mental, And Environmental Demands:Physically mobile with reasonable accommodationsManual dexterity and coordination to operate office equipment, including a personal computer, a FAX machine, and a photocopierAble to bend, reach, kneel, twist, and grip items while working at assigned areaMust be able to respond to visual and aural cuesOperate in mentally and physically stressful situationsAble to stand and walk for 7-8 hours with breaksMust be able to meet the level three or medium work requirements based on the Department of Labor Dictionary of Titles:Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantlyIndian Preference ExercisedPrairie Band Casino & Resort reserves the right to make changes to the above job descriptions whenever necessary. As part of Prairie Band Casino & Resort's hiring process, candidates will be required to go through a due diligence process to validate their application information and suitability, prior to an employment offer being extended. This process may include, but is not limited to:reviewing employment applications or resumes, performing pre-employment testing and background investigations, conducting interviews and reference checks, and checking licensing and certification.