Process Manager, Commercial Casualty Claims - Remote

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space to offer our partners innovative solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with exceptional service. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.

We are actively hiring for a Process Manager, Commercial Casualty Claims – Remote

NOTE: To support collaboration with customers, partners, and internal teams, this role requires approximately 25–50% travel. Actual travel will vary based on business priorities and project needs.

Your Role: Under general direction, implements the enterprise vision, operating plan and strategy for a large department or multiple smaller units. Provides leadership, direction and accountability for department goals and processes. Manages development of annual budget, including human, physical and other company assets. Monitors the overall operations of department for functionality, effectiveness and recommends methods to improve efficiency, service and cost reduction.

Your Work:

• Manages, often through subordinate supervisors and professionals, all administrative and functional operations of a department.
• Prepares short and long range planning for administrative services operations and improvements to processes.
• Establishes and recommends change to policies which affect the department.
• Develops and monitors operational and budget processes, staff FTE, finance, human resources and space planning.
• Manages systems and procedures to protect departmental assets.
• Monitors staff performance and establishes productivity measures on an on-going basis, to achieve short and long term results.
• Develops goals and objectives for department.
• Collaborates with division leadership teams to identify, execute and manage transactional work streams to help them accomplish their business objectives.
• Develops automated solutions to improve efficiencies and accountability.
• Reviews existing work processes to prioritize and execute internal department improvements.
• Makes hiring decisions, conducts performance evaluations, recommends salary actions, promotions and transfers and administers disciplinary procedures as necessary.
• Evaluates and makes recommendations to existing training programs for employees.
• Manages overall department budget.
• Reviews and approves monthly expense reports, reconciliation and other resource reporting.

Required Experience, Education and Skills:

• Bachelor's degree in related area or an equivalent combination of education and experience.
• 10+ years of experience conducting financial and/or business analysis, business process design or related experience.
• 5+ years of supervisory or management experience.
• Project management experience and skills to accurately complete detailed data assignments and to understand and interpret broad operational concepts and their application to the business unit and CSAA.
• Experience working with operational measures and models, business planning, cost/benefit analysis, project management and senior level analysis.
• Solid understanding of business process analysis, design and engineering methodologies and practices and ability to manage others to achieve results.
• Ability to use Visio, MS Project, Excel (including pivot tables) and other desktop applications.

What would make us excited about you:

• Advanced degree in related area.
• Strong understanding of the use and development of operational models and other related reporting software.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at Mobilitas?

At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!