Outreach Associate at CVS Health Portsmouth, VA

Lead Generation Specialist – Oak Street Health The Lead Generation Specialist is responsible for developing relationships with members of the community and scheduling interested and eligible prospects for first appointments (“Welcome Visit”) through hosting and attending various types of events. At these events, Lead Generation Specialists engage Medicare‑eligible seniors in the community with the ultimate goal of having those individuals become patients of OakStreetHealth, if they’re interested. Lead Generation Specialists work very closely with their Outreach Director/Outreach Manager, Community Relationship Analyst and Outreach Executive(s) to help drive new patient growth locally in their assigned territory. On a daily basis, Lead Generation Specialists are the “face of OSH” in their assigned territory and drive valuable local growth for OSH centers. Core Responsibilities New Prospective Patient Engagement & Scheduling Generate high‑quality leads (prospective patients interested in learning more about OSH or becoming OSH patients) by engaging Medicare‑eligible seniors through events at multiple locations (both in‑center and throughout the community). Schedule first appointments with interested and eligible prospects in‑the‑moment. Maintain knowledge of internal sales systems (e.g., Salesforce) and organizational goals by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives. Collaborate with your Community Relationship Analyst (CRA), Outreach Executive (OE), and Outreach Manager/Outreach Director to drive lead generation with local community members. Collaborate with OSH central growth and call center teams, as needed. Relationship Development Develop strong relationships with prospects across the assigned territory. Capture and record customer information and sales activity into a customer relationship management (CRM) system and other business systems. Act as point of contact for the central call center team if there are any questions about the prospective OSH patient. Resolve any concerns or complaints new prospects may have about Oak Street Health by working with the prospect to understand the concern or direct them to another Oak Street employee. Other duties as assigned. What We’re Looking For Ability to quickly connect with and influence the right people – enjoy talking and listening to community members’ healthcare experiences (past and desired). Comfort with personal sales goals and results tracking. Team player and contributor to the overall effectiveness of the team. Inclination to work in a results‑oriented role. Comfortable with navigating external barriers to create a positive experience. Basic computer skills, including clear electronic communication management (e.g., email) and documentation of prospect interactions. Experience managing through a CRM system, ideally Salesforce, a plus. Sales and/or healthcare experience a plus. Access to reliable transportation to travel between events. Ability to lift 25–45 lbs for event set‑up. Ability to occasionally work outside of standard business hours (e.g., past 5pm or on weekends), if needed. Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary). U.S. work authorization. Anticipated Weekly Hours 40 hours per week – Full time. Pay Range Typical pay range: $18.50 – $35.29 per hour (base hourly rate or base annual full‑time salary). Benefits Affordable medical plan options. 401(k) plan with matching company contributions. Employee stock purchase plan. No‑cost programs for all colleagues including wellness screenings, tobacco cessation, weight management programs, confidential counseling and financial coaching. Benefit solutions that address different needs and preferences, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr