Job Summary The Service BDC Manager is a dynamic leader responsible for driving service growth through strategic outreach, exceptional customer engagement, and strong team leadership. This role oversees all service-related inbound and outbound communications, ensuring every customer interaction reflects a high level of professionalism and service expertise. Location: Greenfield, WI The ideal candidate brings a deep understanding of automotive service operations, combined with the ability to lead, coach, and develop a high-performing team. You will play a key role in increasing service appointments, improving retention, and delivering outstanding customer experience that builds long-term loyalty. Benefits Competitive Pay Medical, Vision, and Dental Insurance 401(k) Retirement Plan Group Life Insurance Flexible Spending Account (FSA) Paid Vacation Employee Discounts Responsibilities Leadership & Team Development Lead, coach, and develop the Service BDC team to achieve performance goals Monitor individual and team performance metrics, providing ongoing feedback and training Foster a positive, accountable, and customer-focused team culture Partner with Service Managers and Advisors to align departmental goals Service Business Development Develop and execute outbound call, text, and email campaigns focused on service retention, maintenance, and declined services Drive appointment setting efforts to increase service traffic and shop capacity utilization Identify opportunities to grow service business through customer follow-up, recalls, and maintenance schedules Monitor and improve customer retention strategies Customer Experience Ensure all inbound and outbound communications deliver a high-quality, knowledgeable service experience Assist customers with scheduling, service recommendations, and general inquiries Handle escalated customer concerns with professionalism and urgency Build and maintain strong relationships with customers to promote repeat business Operations & Performance Management Track and manage all service leads and appointments within the CRM Maintain daily, weekly, and monthly performance reports and forecasts Analyze key metrics such as appointment show rates, conversion, and retention Continuously evaluate processes to improve efficiency and effectiveness Community & Brand Presence Support initiatives that enhance the dealership’s reputation as a trusted service provider in the local community Build relationships with referral sources and customers to expand service reach Qualifications Minimum of 2+ years of automotive BDC, service, or related leadership experience preferred Strong knowledge of automotive service operations, maintenance schedules, and repair processes Proven leadership experience with the ability to motivate and develop a team Excellent communication, organization, and time management skills Results-driven mindset with a focus on achieving and exceeding goals Proficient in CRM systems and computer applications Team-oriented with a collaborative leadership style Willing to submit to a pre-employment background check #J-18808-Ljbffr
Service Business Development Coordinator (BDC) Manager- Import & Domestic • Milwaukee, WI, United States
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more
Street, Pleasant Prairie, WI 53158.Are you a hands-on warehouse leader who enjoys coaching employees, solving problems and driving operational excellence? Join Uline as a Distribution Manager and l... Show more
Create meaningful, personalized experiences.LPN MDS Coordinator candidates encouraged to apply!.At Lifespace, team members are at the center of delivering a purpose driven experience for our reside... Show more
Service Business Development Coordinator (BDC) Manager- Import & Domestic.The Service BDC Manager is a dynamic leader responsible for driving service growth through strategic outreach, exceptional ... Show more
Manager, Marketing Business Development Representatives.Build your best future with the Johnson Controls team.Johnson Controls, a global leader in thermal management, mission-critical building syst... Show more
Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management; managing the overall performance of a team; provi... Show more
Candidates must be authorized to work in the United States.Visa sponsorship is not available for this role.About Yamato: Yamato is a global leader in advanced weighing, filling, and inspection solu... Show more
Catering Business Development Manager.Responsibilities include developing new business opportunities, generating new leads, and increasing sales and revenue for private events and onsite/offsite ca... Show more
SR Business Development Manager - Ground Transportation.Locations: Midwest US (Chicago, IL - Minneapolis, MN - Kansas City, MO - Indianapolis, IN - Detroit, MI - St.Louis, MO - Cincinnati, OH - Mil... Show more
From the edges of space to the bottoms of ocean, our materials are proven to perform -- and so is our team.We're hiring high performers as proven as our products.ATI is currently seeking a Business... Show more
Kohl's Card Marketing Coordinator.In this role, you will coordinate the execution of Kohl's Card Marketing plans, including process and partnership with Capital One.Coordinate the execution of Kohl... Show more
Service Business Development Coordinator (BDC) Manager- Import & Domestic.The Service BDC Manager is a dynamic leader responsible for driving service growth through strategic outreach, exceptional ... Show more
At ABB, we help industries run leaner and cleanerand every person here makes that happen.You'll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help ... Show more
Business Development Manager, Large Diameter Water Conveyance.The Michels Preconstruction Services, Inc.The Preconstruction Services team consists of construction and technical professionals workin... Show more
International Autos Group Job Opportunity.The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana... Show more
Eaton's PCS division is currently seeking a Program Manager- Materials BUL to join the team.This is a hybrid role, with approximately 25% travel and can be based in one of the following locations: ... Show more
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ... Show more
When you join our team, you're not just taking a job — you're becoming part of a global legacy that builds the future, one pour at a time.Act as the Putzmeister Field Service Representative in the ... Show more
The Customer Service Manager plays a critical role in connecting customers, production, and supply chain operations to ensure outstanding service and reliable delivery.You'll lead a team that manag... Show more
Join Brunswick's Global Supply Chain Team.Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next... Show more
