Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
You can also visit our website – https://www.larsonhyundai.com
Description
Larson Hyundai is hiring a Service Advisor / Service Writer for a high-volume service department with steady workflow, loyal customers, and strong earning potential.
If you are organized, customer-focused, and comfortable managing multiple repair orders throughout the day, this is an opportunity to build a long-term career with a growing dealership group.
This is a production-focused role where your communication, follow-up, and ability to manage workflow directly impact your income and success.
What You’ll Get
• $74,000 – $136,000 annual earning potential
• Commission structure tied to performance and CSI
• Consistent workflow and strong repair volume
• Hyundai-focused training and development
• Career path into senior advisor and leadership roles
• Professional service team and strong technician support
Commission Structure
• 4.75% of RO parts & labor sales (CSI below zone)
• 5.25% (CSI above zone)
• 5.5% (Top 10% CSI performance)
What You’ll Do
• Greet customers and write repair orders
• Schedule appointments and recommend maintenance services
• Communicate with technicians and keep jobs moving
• Provide updates throughout the repair process
• Manage multiple customers and RO’s efficiently
• Deliver a strong customer experience from start to finish
What We’re Looking For
• Service Advisor or customer service experience preferred
• Strong communication and multitasking skills
• Organized and dependable work style
• Comfortable in a fast-paced environment
• Team-oriented and customer-focused attitude
Benefits and Perks
• Medical, Vision & Dental Insurance
• Company-Paid Life & AD&D Insurance
• Supplemental Life, LTD, Accident, Hospital Indemnity & Pet Insurance
• Employee Assistance Program (EAP) & KOFE Financial Wellness Program
• 401(k) with company match and flexible contribution options
• PTO accrual starting day one plus paid holidays
• Vehicle Purchase Program with exclusive employee pricing
At Larson Automotive Group, we believe people come first—our customers and our employees. We are committed to creating a respectful, inclusive workplace where every team member feels supported, valued, and empowered to grow. Our decisions are guided by fairness, integrity, and accountability, and we proudly provide equal employment opportunities to all qualified candidates.
Apply Today
We are actively hiring and scheduling interviews immediately.
Requirements
• Provide above average Customer Service.
• Automotive dealership experience preferred, but not necessary.
• Ability to properly handle potentially stressful situations.
• Friendly, courteous, professional with a "team player" attitude.
• Self-motivated to work independently as well as part of a team.
• Ability to take direction well.
• Clear and concise communication skills
• Highly organized
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary Description
$74,000 – $136,000
Service Consultant • TACOMA, Washington
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