Compensation: $16/hour starting pay (rates may vary depending on experience and location). Monthly personal performance bonuses of up to $700 available.
Role: Our Hospitality Experts are our guest's first point of contact with The Escape Game! They are responsible and empowered to exceed guest expectations through epic hospitality over the phone, chat, and in email communications. They will seek to create The Escape Game super fans by providing an exceptional guest experience that results in positive word of mouth. They will work to solve guest problems, accommodate guest needs, talk guests through concerns and ultimately generate bookings for The Escape Game. The goal of this role is to gain an understanding of and love for serving our guests, and to eventually transition to TEG store leadership.
Expected Weekly Hours: 30-45 hours per week
Expected Schedule: Flexible availability, including nights, weekends, and holidays
Responsibilities:
Requirements & Expectations:
Guest Experience Coordinator • Brentwood, TN, US
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