Associate Director, Clinical Services (Institute for Innovation in Health and Human Services)

Associate Director, Clinical Services (Institute for Innovation in Health and Human Services)

State Role Title: N/A

Position Type: Administrative & Professional (Non-teaching Faculty)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: College of Health and Behavioral Studies

Department: 100498 - Institute for Innovation in HHS

Pay Band: N/A

Pay Rate: Commensurate with Experience

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 07/19/2026

About JMU

Mission: We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision: To be the national model for the engaged university: engaged with ideas and the world.

Who We Are: Situated in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is a vibrant community with a population of approximately 52,000. Harrisonburg is conveniently located approximately 120 miles from Washington, D.C. and Richmond, VA. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students, faculty and staff. The student body includes approximately 21,000 undergraduate and 1,800 graduate students, with over 1,000 full-time instructional faculty. JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master's and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

Duties and Responsibilities

Duties include:

• Be a collaborative leader for IIHHS and IIHHS Clinical Services.
• Meet with IIHHS Director once a week and attend and participate in IIHHS Leadership Team meetings.
• Provide leadership for IIHHS Clinical Services infrastructure, staffing, clinical operations and policy concerns.
• Convene a monthly Clinical Services meeting that includes all Clinic Directors, and the Clinical Billing staff.
• Supervise the Billing Specialists, Billing Coordinator, and Program support positions.
• Supervise CDC Director, meet with CDC Director once a month, and attend clinic staff meetings once a month or as schedule allows.
• Facilitate the transition of the clinics and the Clinical Billing Office to the use of Medicat, the Electronic Medical Record and support the ongoing management and use Medicat in the clinics.
• Attend monthly clinic budget meetings to facilitate communication and clear processes agreed upon by clinic directors and clinical billing/budgeting staff.
• Meet with Clinic Directors on a monthly basis and relevant Academic Unit Heads as needed.
• Prepare Clinic infrastructure contribution agreements and meet with Clinic Directors to discuss this.
• Prepare annual MOU for Suitcase Clinic between IIHHS and relevant academic department.
• Facilitate annual completion of the Clinic Checklist for each Clinic which ensures all documentation for clinic operations is current and complete.
• Maintain and update clinical services website, clinical services Canvas site, and any platforms where shared documents and data are stored.
• Facilitate shared infrastructure and things held in common by all clinics (e.g., clinic space, medical records management, HIPAA training, panic alarm system (part of the larger emergency preparedness work shared by clinics), VALT system, medical record off-site storage, infection control policies and procedures, foundational Clinical Services Policy and Procedure Manual, shared Canvas platforms, etc).
• Facilitate the development of new clinics that create opportunities for student training while offering needed services in the community. Such clinics are typically initiated by faculty with consent of the AUH.
• Prepare annual report for clinical services that is incorporated into the IIHHS Annual Report.
• Facilitate requests for data gathering from all clinics (e.g., Annual risk management malpractice coverage assessment).
• Collaborate with JMU Legal Services on regulatory and legal concerns associated with clinical services.
• Be available to represent clinical services for initiatives and task groups that support all clinics (e.g., planning for HBS 2).
• Facilitate use and needs of clinic spaces, including The Health Place, including monitoring panic alarms and annual alarm checks.
• Promote and foster a culture of care and belonging for all members of the workplace community.
• Participate in the University HIPAA Committee.

Qualifications

Successful candidates will have:

• A graduate degree in Psychology, Nursing, Social Work, or health-related field.
• Experience in administration of clinical and/or community-based programs.
• Supervisory experience.
• Experience building and maintaining professional relationships with community partners.
• A commitment to sustaining and growing clinical services in line with the needs of the College and the community.
• The ability to create new systems and processes for successful collaboration.
• A commitment to advancing and promoting a culture of belonging.
• Knowledge of fiscal management with an understanding of clinical administrative needs.
• The ability to organize and analyze data, compose correspondence, and prepare reports independently.
• Excellent oral and written communication skills and excellent interpersonal skills.
• The ability to communicate with a high level of professionalism with both internal and external stakeholders.
• A demonstrated ability to work independently and as part of a team, with excellent organizational and time management skills.
• Competency in Microsoft Excel, Word, Teams and Outlook.

Additional Posting Information

Candidates will complete the online application and attach the following: (1) cover letter and (2) curriculum vitae or resume (uploaded under "Curriculum Vitae" in the application portal). JMU's Dual Career and Community Resources Program is available for candidates that will be relocating to the area. For more information, please visit

Conditions of Employment

Employment is contingent upon the successful completion of a criminal background check. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.