Administrator / Practice Manager

Leadership Opportunity In Ambulatory Primary Care Practice

Provides operational leadership and administrative oversight for a physician-owned, value-based ambulatory primary care practice serving Medicare Advantage and Commercial PPO/HMO populations across multiple California counties.

Partners closely with the Medical Director to support the effective and efficient delivery of care through a hub-and-spoke model consisting of telehealth providers, Community Health Workers (CHWs), a 24/7 RN warm line, embedded pharmacy services, and contracted specialty telehealth providers. Oversees day-to-day operations, staffing, vendor management, performance reporting, and compliance activities to support organizational goals, quality outcomes, and financial sustainability. Works under general supervision.

FLSA Status - Exempt - Salary Range - $80,000-$110,000

Reports To - Practice Leadership - Direct Reports - Clinical Leadership

Location - Los Angeles - Travel - None

Work Type - Part-Time - Schedule - Flexible

Duties and Responsibilities (including but not limited to)

• Oversees and directs day-to-day operations of the ambulatory primary care practice and ensures services are delivered in accordance with organizational policies and applicable regulatory requirements.
• Partners with the Medical Director to support quality, operational, and financial performance goals.
• Coordinates operational activities across providers, nurses, pharmacists, Community Health Workers (CHWs), Care Navigators, and contracted vendors.
• Oversees patient access functions including scheduling, intake, referrals, prior authorizations, and care coordination workflows.
• Monitors key operational and performance metrics including panel growth, encounter volume, telehealth access, CHW productivity, and patient engagement.
• Utilizes performance reporting structures, dashboards, and scorecards to evaluate practice performance and identify opportunities for improvement.
• Oversees staffing models, onboarding, training, scheduling, and performance management activities.
• Serves as liaison with technology vendors, specialty referral partners, outsourced Revenue Cycle Management (RCM) partners, and other contracted service providers.
• Assists with budget monitoring, resource allocation, operational planning, and implementation of support systems and services.
• Ensures operational policies, procedures, and workflows are implemented and maintained throughout the practice.
• Conducts staff meetings and promotes effective communication between clinical, operational, and administrative teams.
• Identifies opportunities to improve operational efficiency, patient experience, care coordination, and overall practice performance.
• Maintains accurate operational records, reports, and communications according to organizational guidelines.
• Supports implementation of new programs, technologies, and initiatives designed to improve quality, access, and organizational performance.

Qualifications or Education, Training and Experience

• Bachelor's degree in Healthcare, Business, Public Health, or related field required.
• Master's degree in Healthcare Administration, Business Administration, Management, or related field preferred.
• Minimum three years of healthcare operations, clinic management, or practice administration experience.
• Experience supporting primary care, ambulatory care, managed care, or value-based care programs preferred.
• Experience with Medicare Advantage, Commercial PPO/HMO plans, and population health programs preferred.
• Demonstrated leadership experience overseeing multidisciplinary teams and operational workflows.
• Excellent organizational, interpersonal, verbal, and written communication skills.
• Proficiency with Microsoft Office applications and healthcare technology platforms.

Working knowledge of the following required:

• Medical office operations, practice administration, and healthcare operations management principles.
• Medicare Advantage, Commercial PPO/HMO plans, and value-based care models.
• Staffing, performance management, operational reporting, and workflow optimization.
• Patient access, scheduling, referrals, and care coordination processes.
• Revenue cycle fundamentals, vendor management, and financial performance reporting.
• Regulatory compliance, healthcare operations, and quality improvement principles.
• Electronic Medical Record (EMR) systems, Microsoft Office applications, and other healthcare technology platforms.

Examples of Competencies:

• Ability to lead and motivate teams to achieve organizational goals.
• Ability to analyze and solve problems using operational, financial, and performance data.
• Strong communication and interpersonal skills.
• Excellent organization, prioritization, follow-up, analytical, and time management skills.
• Ability to effectively manage multiple priorities and deadlines.
• Good interpersonal skills, sense of urgency, being proactive, and ownership for one's work.
• Dependable, with strong work ethic and a high degree of personal integrity.
• Ability to develop and implement new approaches to improve operational performance and patient experience.
• Ability to review critical issues, effectively solve problems, and create action plans.
• Ability to build and maintain effective relationships with providers, staff, vendors, and community partners.