SSVF Carolinas - Co-Team Lead - Fayetteville (66865)

Job Details Location: Fayetteville, NC 28304 Position Type: Full Time (40 hrs) Salary Range: $50,000 per year Travel: Road Warrior (telework capacity and travel in the Carolinas region as needed) Shift: Day Department: Supportive Services for Veteran Families (SSVF) Classification: Non-Exempt Reports to: Team Lead or Assistant Director Job Summary Effectively provides day‑to‑day management for SSVF staff. Has relevant experience in homelessness prevention, rapid re‑housing and transitional supportive services. Provides key linkages for clients beginning at their intake and assessment following through to their attainment or maintenance of permanent housing in their home community. The position promotes accessibility, outreach to targeted populations, and provides case management, advocacy and wraparound supports and services with the VA and in the community. Responsibilities Hold a case load for the SSVF Program Provide day‑today operational activities, including maintaining and keeping track of SSVF documents. Provide team leadership for the SSVF program Provide backup support for SSVF case management teams and act as an additional resource for Case Managers Coordinate client outreach and recruitment efforts for SSVF Designate incoming cases for intake to the Case Management Team Develop inter‑agency relationships to enhance the referral processes Review client files and provide guidance and direction to case managers Resolve client issues raised by Case Managers Conduct weekly SSVF team meetings Monitor case managers to ensure all available services are provided to each veteran household on a regular basis, determining quality and effectiveness of services provided Review and approve check requests Serve as liaison with local landlords and handle landlord/tenant issues; develop and administer a mediation program and provide assistance and support to meet client needs Coordinate and maintain good landlord/tenant relations Facilitate and/or conduct outreach activities including presentations to service providers and potential landlords, community fairs, one‑on‑one engagement, and education on available housing resources Assist with the development of planning, evaluation and implementation of procedures in support of the SSVF program Maintain records and prepare forms, reports and correspondence related to the federal grant‑funded SSVF program Attend and participate in public meetings and presentations to explain the SSVF program Facilitate and encourage the exchange of information with local, county, and regional agencies Facilitate the coordination of services with community partners, as assigned Maintain and update knowledge through conferences, seminars and in‑service trainings as determined in consultation with Department leadership Plan and conduct training programs, as assigned Analyze and evaluate data, prepare reports and make specific recommendations concerning the SSVF program Provide quarterly summaries and documentation reports as required by the SSVF grant Complete monthly report cover sheet and repository upload as required by SSVF Coordinate outreach efforts for the SSVF program, including establishing outreach plans to target participants outlined in the program guidelines, developing schedules to visit the VA, shelters, and other places where homeless and low‑income families (Veterans) congregate, and communicating updates with the VA and other key housing and community providers Screen potential program participants for program eligibility using VA‑approved forms and follow up with applicable agencies to verify participant information and income status when needed Conduct housing and comprehensive supportive services assessments for program participants and develop a comprehensive Family Services Plan Provide service coordination between the program and community partners for persons served and their families/supporters Work with persons served, family members, collaborating housing agencies and professionals to revise service plans and develop placement, stabilization and follow‑up plans Provide or arrange for housing support and wraparound services including connections to all eligible VA and mainstream resources to support transition to or maintenance of permanent housing Travel to housing sites to support persons served, monitor progress and address health, behavioral or life skills issues Communicate effectively (within confidentiality rules) with the client service team to rapidly address and correct issues with services or supports—especially living skills, employment, education, family and socialization Ensure appropriate use of and documentation of any temporary financial assistance Ensure participants receive services that support rapid re‑housing; address assessed needs, promote healthy decision‑making, secure financial independence and foster relationships at home in the community Ensure participant category reassessments are completed according to specific SSVF requirements Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team‑based collaborative planning Complete all appropriate reporting in HMIS and other systems as required Serve as the Safety Officer on site for the organization, maintaining all safety‑related regulations and training Serve as the HIPPA Officer on site, maintaining all HIPPA‑related regulations and trainings Complete other duties as needed and requested Additional Duties Hire and train employees (Co‑Team Lead assists in hiring and training) Maintain property visual appeal—including keeping the property clean and organized, arranging promotional displays, and monitoring employee appearance to adhere to company standards Follow opening and closing procedures, including safety and alarm system protocols; may also open and close the office when the Program Assistant is out of the office Approve check requests as needed (specific to Case Managers when the Team Lead is unavailable) Maintain inventory, monitoring office supplies, brochures and other needed items, and ordering replacements as needed Interact with customers—answer phones and greet clients/customers who walk into the business, address questions or problems, find satisfying solutions, and represent the program and agency in community meetings, workshops and events Effect on End Result Participant housing, employment, family, social support and life‑skill issues are rapidly addressed and services are amended or adjusted as required to ensure housing, economic stability, entitlement of benefits and socialization of participants and families in their home community. Client file documentation is complete and timely. Statistical information is documented and reported. Qualifications A bachelor’s degree in counseling psychology, rehabilitative counseling or related human service field (preferred or comparable experience) Experience working with homeless individuals and families, including veterans (plus) Veteran status or member of a veteran family (plus) Other Requirements – Driving & Licensing Position requires driving personal vehicle for company business; must be privileged to drive according to Agency MVR guidelines Valid driver’s license in jurisdiction of residence Vehicle liability coverage if driving personal vehicle (may be required to transport clients in personal vehicle) May be required to drive a van Acceptable criminal background check, OIG exclusion check Negative drug screening CPR/First aid certification must be acquired and maintained once employed Co‑Team Leader Skills and Qualifications Leadership skills—supervise, encourage and direct other staff; requires strong leadership abilities Customer service—address customer complaints and greet customers, requiring good customer service and interpersonal skills Problem‑solving skills—manage staff problems and daily operations problems; requires excellent problem‑solving skills Communication skills—strong verbal communication skills to act as a liaison between staff and upper management, answer questions, provide guidance and make suggestions regarding program and operations Multitasking skills—manage multiple staff members and case‑management tasks simultaneously; requires good multitasking abilities Computer comprehension—basic computer skills to work with HMIS, spreadsheets and other management software programs Physical Requirements Ability to safely operate a motor vehicle to transport oneself, consumers and program supplies as necessary Physical ability to travel to assigned locations; stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment Operating office equipment requiring continuous or repetitive hand/arm movements Ability to remain in a sitting position for extended periods of time Additional Information Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr