Manager of Casino Marketing (Caesars Palace LV)

Manager of Casino Marketing (Caesars Palace LV) Las Vegas, NV, United States (On-site) WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission : “Create the Extraordinary" Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values : “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary Responsible for the marketing direction and management of the Domestic casino host team. Directs the development of strategic and annual business plans for increasing VIP and hosted revenue from the different hosting business channels. Responsible for the implementation and execution of these business plans in order to achieve desired revenue and profitability results. Additionally, responsible for creating a sales-oriented culture and environment that promotes increasing customer trips and driving VIP gross gaming revenues, teamwork, and unparalleled customer service and relationship building with our VIP and hosted customer segments. Finally, ensure performance standards are achieved with regards to operating procedures, internal audits, regulatory compliance, and budgeted expenses. How You Will Create the Extraordinary Conduct weekly 1:1 meetings with Hosts; manage schedules, PTO/FTO reviews, and oversee the Service Ambassador team. Review and approve suites, offers, new business, expenses, reinvestment, and mass emails; maintain weekly host coding sheets and reporting. Develop and monitor initiatives including guest greet programs, unrated play programs, geo-fencing, host buddy system, host contests, event tracking, and task reporting. Run host funnels, generate leads, and track performance through reporting and analytics. Lead weekly floor meetings and provide regular updates on departmental initiatives and results. Ensure ethical leadership and full compliance with all laws, regulations, and Company policies; identify and mitigate compliance risks while fostering a culture of integrity and open reporting. Manage, coach, and develop a diverse sales force of casino hosts to deliver exceptional customer service and build strong VIP guest relationships. Prepare and manage annual business plans and budgets to drive revenue growth from domestic executive host channels. Serve as a positive, engaging leader who promotes teamwork, accountability, communication, and employee development; recognize and reward high performance. Act as a change agent by continuously improving policies, procedures, workflows, and program effectiveness. Resolve conflicts, set departmental vision, and align and inspire team members to achieve goals. Partner with cross-functional departments to ensure efficient operations and a high level of guest satisfaction in a safe, welcoming environment. Recommend and implement changes to improve employee engagement and guest experience. What You Will Need Must be 21 years of age or older Proficient in English verbal and written Bachelor’s degree in business, finance, or related field preferred, or equivalent experience. Minimum of 7 years of progressive experience in gaming or related roles. Financial and budget management experience preferred. Strong business acumen with proven project and operational management skills. Excellent verbal and written communication skills, with the ability to present complex concepts clearly to all organizational levels. Demonstrated ability to prioritize, direct, and manage multiple tasks and assignments effectively. Strong problem-solving skills with the ability to anticipate issues and implement logical, cost-effective solutions impacting operations. Ability to analyze data, identify risks, and make sound business decisions. Willingness to travel as needed. ADDITIONAL REQUIREMENTS Must be able to work from a standing position and/or walking motion for extended period Ability to work in a smoking and pet-friendly environment Must be able to move in and around the Casino/Hotel areas and other special event promotion locations. Ascend and descend stairs and maintain equilibrium for an extended period Respond to visual and aural cues. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, printer and video poker/slot machines. About Us Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career. TOGETHER WE WIN TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. #J-18808-Ljbffr