Responsibilities Maintain lobby, front door, bell stand, and luggage room cleanliness and order. Markets the entire hotel when rooming a guest. Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation. Keeps up-to-date on in-house groups and functions. Follows all rooming procedures. Issues proper luggage tags, stores bags properly, cross-reference when issuing. Maintains vehicle maintenance records properly. Ensures deliveries/luggage are brought to correct rooms. “Posts up” - demonstrating a readiness to help. Facilitates prompt handling of guest luggage and needs during peak periods. Completes own share of last man duties, showing rooms, delivering messages, etc. Assists in the maintenance upkeep of the bell closet and carts. Works systematically so as not to lose luggage. Operates bell carts with care, so as not to damage property or cause injury. Each associate will be required to follow the rules as found in the Concord Hospitality Handbooks. Deliver guest valet laundry in a prompt manner. Able to accurately give directions and information regarding the immediate and metro areas. Is a positive thinker and company driven. Demonstrates thorough knowledge of all emergency procedures. Ensures that all checklists and responsibilities are completed by the end of shift. Must attend Service Excellence Class and obtain an 80% or higher in observations. Benefits We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr
Bell Captain • Nashville, TN, United States
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