The Medical Secretary II performs all secretarial functions to include but not limited to answering phones, taking messages, scheduling appointments, editing and proofreading materials, distributing correspondence. The Medical Secretary II is responsible for monitoring patients' check-in and checkout and performing other duties as assigned.
Protects privacy and confidentiality of patients and employees. Addresses patients, families, visitors, co-workers and physicians with courtesy and respect. Respects patients' rights by addressing patient by name and maintaining confidentiality. Collaborate with the patient, significant others, and ancillary departments to become a multidisciplinary health care team whose goal is to provide care that is continuous and well-coordinated. Accurately maintains charts, files, and identification numbers. Obtains, verifies and documents required patient information.
Responsible for patient check-in and discharge, scheduling.
Facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis. Responsible for entering information accurately in the EPIC system for both Medical Records and Billing purposes. Ensures completion and accuracy of all registration forms and documents and schedules follow-up visits into proper systems. Prints daily clinic schedules, prepares new patient information packets, answers telephone and triages calls/questions as appropriate. Collects physician practice authorizations, enter appropriate information in both registration/billing systems. Instruct patients to obtain referrals as needed. Assists with follow up directly with referring to the physician office as needed. Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles as well as policies related to physician billing and different specialty services within UMSJMG.
Education: High School Diploma or GED (Required), 2 years / associate's degree (Preferred)
Certification / Licensure / Registration: No Certification and Licensure Requirements required or preferred
Experience and Skills: 1-year Related experience (Required), Required Skills: Strong Verbal Communications Skills, Strong Written Communications Skills, General Clerical Skills, Basic Computer Skills, Multi Line Telephone Operational Skills, Excellent Organizational Skills, Strong Customer Services Skills
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