Remote Temporary Customer Service Representative

THE ROLE: CUSTOMER SERVICE REPRESENTATIVE

KEY RESPONSIBILITIES

• Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding


• inquiries, problem resolutions, etc.


• Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain


• Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad


• hoc issues that arise


• Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders


• Assist with customer and item data setup


• Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify).


• Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available


• inventory, aged inventory regularly and as dictated by business needs


• Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates


• and reports


• Pull together metrics and appropriate KPIs to be able to track customer service related performance

CAPABILITIES + SKILLS REQUIRED

• 1-5 years experience in customer service, CPG experience preferred, inventory management preferred


• Strong business acumen and a basic understanding of warehouse, inventory and logistics


• Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve


• problems when they occur


• Transparent, open/honest communicator – great listener who can read between the lines


• Fast learner, can react to changing environment, strong communication and organization


• Strong excel skills and math skills


• Highly organized, detailed oriented, and self-motivated

THE DETAILS

LOCATION: Remote, USA

HOURS: Full Time (40 hours a week), 5 months, Contract

MANAGER: Customer Service Manager

PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.