Talent.com
Whitefox
Remote Customer Support EngineerWhitefox • Newark, New Jersey
Remote Customer Support Engineer

Remote Customer Support Engineer

Whitefox • Newark, New Jersey
30+ days ago
Job type
  • Full-time
  • Remote
Job description

About Whitefox



Whitefox is pioneering the journey to a net zero future through purpose-driven biofuel engineering innovation. Our cutting-edge technology is transforming energy sustainability and creating a cleaner, greener world.



Our purpose is to develop efficient industrial solutions which benefit owners, customers, and the planet at large through producing more from less.



Our mission is to deliver solutions that simplify and increase the efficiency of production, to reduce energy and water consumption, achieve Net Zero emissions and make industry more profitable.




The role


Across the Midwest, the Customer Support Engineer is responsible for supporting the successful operation and performance of Whitefox systems at customer production facilities. The role bridges engineering design and real-world operations by providing hands-on technical support, troubleshooting, commissioning assistance, and continuous improvement recommendations to ensure safe, efficient, and reliable system performance across the customer lifecycle.



Department Responsibilities


The Operations team is responsible for enabling reliable project and business execution by managing internal processes, systems, and resources. The team partners closely with other departments to improve efficiency, manage costs, and ensure high standards of quality across all deliverables.



Position Responsibilities



  • Represent Whitefox Blueprint values, standards, and safety culture to customers and external stakeholders during site visits and support activities.

  • Conduct on-site data collection, performance evaluations, and process reviews to assess system operation and identify improvement opportunities.

  • Support commissioning and startup activities, ensuring facilities are brought online safely and effectively.

  • Lead troubleshooting activities to resolve operational issues and minimize downtime.

  • Identify opportunities for production capacity improvement, energy efficiency, and process optimization.

  • Develop and maintain Standard Operating Procedures (SOPs), operating guidelines, and programming guidance for ICE systems.

  • Provide technical input to engineering teams to ensure designs are practical, operable, and aligned with real-world operating conditions.

  • Maintain strong customer relationships through regular engagement, site visits, and responsive technical support.

  • Support the development and delivery of operator training materials and on-site training sessions.

  • Collaborate with internal teams to feed customer insights and operational learnings into product, process, and system improvements.

  • Collaborate with the sales team to support customer discussions related to system operations, maintenance and lifecycle performance.




Qualifications and Professional Experience Required



  • Education: Bachelor’s degree in Chemical Engineering.

  • Experience: Minimum 5 years of hands-on experience in an operating production facility, preferably in biofuels, chemical processing, or a related industrial environment.

  • Technical: Strong understanding of industrial process systems, control strategies, and plant operations.

  • Travel: Willingness and ability to travel regularly to customer sites across North America.

  • Location: Midwest-based candidates preferred due to proximity to core customer base.




Competencies



  • Strong troubleshooting and problem-solving capability in operating plant environments.

  • Ability to translate engineering concepts into practical, operable solutions.

  • Excellent verbal and written communication skills for customer-facing interactions.

  • Strong organizational skills, ability to analyze large datasets and operational trends.

  • Ability to work independently while collaborating effectively within cross-functional teams.

  • Sound judgement and decision-making under operational and time-sensitive conditions.

  • Ability to prioritize tasks and meet demanding deadlines.

  • High attention to detail and commitment to safety, quality, and operational excellence.

Create a job alert for this search

Remote Customer Support Engineer • Newark, New Jersey

Similar jobs

Senior Electrical Engineer - Remote

Asplundh Engineering Services, LLCBoonton, NJ, United States
Remote
Full-time

DescriptionA Senior Engineer with Asplundh Engineering Services (AES) will lead a team or work on a team to complete engineering tasks and create custom engineering solutions to meet customer needs... Show more

 • Promoted

Remote GCP DevOps Engineer

Micro1East Franklin, New Jersey, US
$160,000.00 yearly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Systems Engineer Lead

BAE Systems PlcTotowa, NJ, United States
Full-time

Job Description Ready to make a difference? BAE Systems is looking Systems Engineering Leads to work as part of a cross-functional, multi-disciplinary team to design, integrate, debug, and test ne... Show more

 • Promoted

Remote Backend Engineer, TS / Node - AI Audio Platform Job at Futureshaper.com in

Futureshaper.comPaterson, NJ, United States
Remote
Full-time

A leading text-to-speech technology company is looking for a Backend Developer to design and maintain robust APIs and oversee backend architecture at Speechify.The ideal candidate should have prove... Show more

 • Promoted

Cloud & AI Systems Engineer (Hybrid or Remote)

Managed Health Care Associates, Inc.Parsippany, NJ, United States
Remote
Full-time

Who We Are :Managed Health Care Associates, Inc.MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively.Our members include post-acute prov... Show more

 • Promoted

SAP BW L3 Support Engineer

ClifyXSomerset, NJ, United States
Full-time

Citznes And GcOpenings:1 PermanentShould have possess knowledge on SAP Business Objects suite of products like Universe Designer, Web Intelligence, and Crystal Reports.Extensive knowledge of SAP BW... Show more

 • Promoted

Desktop Support Engineer - Part time/Remote.

SpikeIT Global Solutions, Inc.Edison, NJ, United States
Remote
Part-time

Company DescriptionJob Description Job Title:Part-Time Azure Virtual Desktop (AVD) Support EngineerLocation:New Jersey(Remote)Job Type:Part-Time / On-Demand (approximately 2-3 hours per day, as nee... Show more

 • Promoted

Remote DevRel Engineer - Irys

IrysNewark, NJ, United States
Remote
Permanent

Irys, originally launched as Bundlr, is an L2 protocol that enhanced the scalability of permanent data storage, handling over 96% of transactions on a major storage provider.Recognizing limitations... Show more

 • Promoted

Quality Assurance Engineer Remote - New York, New York

Ouraring IncBloomingdale, NJ, United States
Remote
Full-time

OverviewOur mission at Oura is to empower every person to own their inner potential.Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sl... Show more

 • Promoted

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Robertsville, New Jersey
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Installation & Customer Support Manager

J&S FlooringKeyport, NJ, United States
Full-time

Company:J&S FlooringJob Type:Full-timeLocation:Keyport, NJ (1x per week work from home) About the Role J&S Flooring is seeking a highly experienced flooring professional to serve as a key o... Show more

 • Promoted

(Remote) Software Engineer - Web App Integrations

HarrisNew Brunswick, NJ, United States
Remote
Full-time

Join Harris Systems & Software a pioneering force in the Utility CIS this role you will work on the public-facing web and backend systems that our Utility customers offer their clients to colle... Show more

 • Promoted

Customer Sales Representative - Remote

Joseph and YoungHolmdel, NJ, United States
Remote
Full-time

Customer Sales Representative (Remote) :Your Next Career Opportunity!Are you a highly motivated and customer-focused individual looking for a rewarding career?We're seeking dedicated Customer Sales... Show more

 • Promoted

Remote Consumer Feedback Participant

GL IncRobertsville, New Jersey
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Data Entry - Product Support - $45 per hour

GL Inc.South Amboy, New Jersey
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Backend Engineer (Remote - India)

AssetIntelNorth Brunswick, NJ, United States
Remote
Full-time

THIS JOB IS ONLY AVAILABLE TO INDIVIDUALS LIVING IN INDIA.NO RECRUITERS OR AGENCIES, PLEASEAbout AssetIntelAssetIntel is a software company that develops asset management software products for the ... Show more

 • Promoted

Supplier Quality Engineer - Interconnect Commodity - Remote

BAE Systems USAFranklin Lakes, NJ, United States
Remote
Full-time

Job Description You don't see it, but it's there.Our employees work on the world's most advanced electronics - from saving emissions in the City of Lights to powering the Mars Rover to protecting t... Show more

 • Promoted

Solutions Engineer - Google Chrome

SHISomerset, NJ, United States
Full-time

The Solutions Engineer collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives.This role involve... Show more

 • Promoted

Remote Sales Customer Representative

Legacy Harbor AdvisorsNew Brunswick, NJ, United States
Remote
Full-time

Are you a highly motivated self-starter who thrives in a flexible, remote environment?We're a nationally recognized leader in the insurance and financial services space, featured in Forbes and rank... Show more

 • Promoted

Technical Support & Cloud Consultant - New York

NeoXamNew Brunswick, New Jersey, United States
Full-time
Quick Apply

NeoXam is a growing international financial software company headquartered in Paris, with a strong and expanding presence across North America.Through our combined expertise and transparent approac... Show more