Manager, Platinum Access Business Development - LA28 Olympic & Paralympic Games

Manager, LA28 Platinum Access Business Development

The Manager, LA28 Platinum Access Business Development is an important role within the On Location Custom Product Development and Sales Strategy initiative with a primary responsibility for proposal development and account management. Critical to the commercial success of the entire On Location business with a focus on the IOC (and more specifically LA 2028), the Manager will curate customized products and solutions for each corporate group and/or organization and build a strong operations/staffing structure that will support the expected program. This position will work in tandem with the division's leads and other team members as well as other key workstreams -- including but not limited to sales, marketing, legal, and operations -- to meet and exceed client expectations as well as create effective & efficient processes and a positive & productive working environment.

Primary Responsibilities:

• Business Operations: Establish and implement initiatives leveraging technology systems and tools to enhance efficiency and streamline operations. Develop and maintain a strong working relationship with all functional areas/workstreams; available to assist other related projects, as needed. Maintain working knowledge in the following areas: Commercial and Stakeholder/Affiliate Product Offerings and Inventory Platinum Access Products, for each OL property Competition venue locations and event schedules Authentic cultural experiences and local interests, specifically as it relates to B2B, corporate guests, and HNWI Author and distribute event-related communications to applicable staff Ensure a continued understanding and appreciation of the wider business objectives of On Location and the client Execute all other duties assigned by the team or leadership
• Business Development: From initial contact to the contracting phase to execution -- develop and maintain relationships with corporate clients, UWHIs, and other important VIP clients with the goal of driving sales long-term across all On Location properties Identify the unique hospitality requirements of each client, cultivate the relationship and champion their needs to grow revenue opportunities and design the most optimal product and program solutions depending on client business objectives Build and manage event budgets during the ideation and curation process, with oversight from Management and other key function areas, to ensure the proposed and sold experiences are financially sound Author, edit, assist with design, and/or produce proposal materials Manage the contracting process, including negotiations, escalations, and approvals/signatures for mutually "win-win" solutions and ensure On Location receives the best available rates in the market for guest experiences When required, support the development and delivery of RFIs, RFPs, and/or other responses to client briefings with support from other functional areas and team members Maintain client records in the CRM/database (Salesforce) and inventory management system (Optimo)
• Account Management: Work in close coordination with the Program Management team on all business development opportunities and feasibility of programs and solutions offered Analyze and review financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations Review post-event notes and client surveys to ensure brand quality standards are achieved Maintain the collection, input, and documentation of event summary information (e.g., historic sales reporting, event survey, and financial client reporting, actuals to accounting, check approval) Assemble information from functional areas, including objectives and deliverables, implementation, processes, timelines, staffing needs, budgets, etc. Onsite attendance at events and client meetings/site visits as required Research, gather, organize, author, edit, assist with design, and/or produce written materials; revise drafts including executive summaries, case studies, and conclusions

Other Duties & Responsibilities:

• Team Management: one-on-one, performance management, team development, staff training, reinforcement of & accountability for processes, etc.
• Develop, document, and implement specific procedures, systems, and operational efficiencies
• Conduct and/or participate in Team and Leadership Team meetings, as needed
• Provide leadership / feedback on process development / improvement during meetings
• Participate in post-event review meetings regularly
• Conduct process review / improvement meetings regularly
• Provide input on performance reviews, bonuses, and merit increases
• Monthly expense and/or event budget reconciliations, as needed
• Drive focus on Continuous Quality Improvement
• Foster an environment for participation and engagement from the B2B team and other workstreams
• Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey
• Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation
• Communicate expectations and establish clarity regarding job responsibility and task ownership; help the team prioritize, stay focused, and organized
• Extensive collaboration and communication within the team and across workstreams
• Situation analysis and decision making; identify, understand, and remove roadblocks

Travel: Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required throughout the year, including extended periods of remote work within local offices within host cities. Expected travel may range from 15-20% annually and 1-2 months of continuous travel during rightsholder events.

Qualifications: To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Education and/or Experience, Knowledge, Skills, and Abilities:

• Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required
• Experience in a management position (minimum of 7+ years), preferably in a B2B role or within the travel and hospitality industry
• Proficiency in Salesforce, Airtable, Keynote (Apple), Microsoft Office applications (particularly Excel, Outlook, and PowerPoint), and Adobe (particularly InDesign and Photoshop)

Preferred Education and/or Experience, Knowledge, Skills, and Abilities:

• Proven record of building and maintaining client relationships and managing complex corporate accounts
• Experience with B2B, corporate groups, and/or high-touch guest services, experience execution and/or event operations
• A hands-on approach with the ability to execute customized and curated solutions for B2B and/or corporate clients
• Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals
• Exceptional interpersonal skills a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
• A creative, innovative, and strategic thinker with excellent time-management, organizational and supervisory skills as well as the ability to thrive in a high-pressure, deadline-driven environment
• Balance of creativity / innovation to dream big with the realistic logistical expertise to get things done
• Ability to use resources effectively and efficiently, can perform multiple tasks at once, and arrange information in a useful manner
• Produce accurate work, even when under pressure, and check accuracy of information; thrives in a fast-paced, deadline-driven environment
• Ability to set priorities, quickly zero-in on the "critical few" and put the "trivial many" aside, and to juggle numerous tasks and priorities while maintaining productive flow of work Continually strives for self-development and discovering better means of accomplishing both personal and professional goals
• Practices attentive and active listening, with flexibility and adaptability, in order to determine what drives results
• Comfortable traveling and working within an international environment
• Experience with International, Olympic, World Cup, and/or major sporting events as well as the Travel & Hospitality industry
• Fluency in English (both oral and written) is required; fluency in other languages (specifically Spanish, Portuguese, or Chinese) is a plus

Core Values: As the leading experiences company in the world, we strive to be the most innovative and passionate the best of the best. We uphold these values in our quest for excellence:

• Exceed all service expectations with our customers, our partners, and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us always.
• Propel the power of diversity, in thought, team and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team's entrepreneurial spirit.
• Exude respect and gratitude treat others as you would want to be treated.

Compensation: Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, and 401k plan.