Manager, Resources and Engagement

Job Description:

• Build relationships with 35+ staff and contingent drivers; collaborate with management to support drivers with day-to-day operations, resolving issues, and ensuring alignment with transport schedules
• Execute full-cycle recruiting processes for the extended workforce, in partnership with the Senior Manager, Performance and Engagement, including scheduling, candidate communication, interview coordination, and onboarding logistics
• Maintain and update training materials within the Learning Management System (LMS), track completion, follow up on compliance gaps, and implement updates based on identified needs
• Support execution of engagement initiatives, including recognition and team activities, to promote team cohesion and inclusivity
• Provide administrative and operational support to Senior Manager on employee-related matters, including incident reporting and performance documentation, in collaboration with People and Legal teams.
• Directly manage day-to-day workflows including payroll, staffing, data management, safety compliance, and documentation to ensure smooth and compliant workflows
• Manage allocation and utilization of resources, including supplies, inventory, and transport assets, to support safe and efficient program execution
• Drive operational consistency by maintaining SOPs, improving workflows and reporting, tracking expenses, managing centralized invoicing, and flagging irregular expenses to the Vice President; serve as the primary liaison with Accounts Payable
• Support senior leadership during disaster response and cross-department work, including communication, travel coordination, and resource deployment
• Provide coverage and back-up support for management, stepping into key roles or workflows as needed, and independently making real-time decisions to support active transport; occasionally serve as a backup driver and be available for cross-team coordination and to deploy to cases and disasters
• Develop and deliver internal communications in partnership with leadership, including VP-level updates and department messaging
• Anticipate roadblocks and present actionable solutions
• Manage sensitive and confidential information
• Develop and manage digital content and materials to support communication, training, and engagement initiatives
• Manage documentation, reporting systems, and compliance tracking to ensure accurate and accessible records across program areas
• Serve as a liaison across teams and functional areas (staffing, logistics, vehicles, inventory), driving alignment on planning, staffing communication, and cross-functional coordination
• Plan and execute logistics for meetings, training, and events, including vendor coordination and expense tracking; lead the planning committee for the department’s annual Face-to-Face event
• Coordinate meetings, including agenda development, materials preparation, documentation of discussions, and tracking of action items and follow-up

Requirements:

• High School Diploma, GED, or equivalent professional experience required
• 3+ years of professional experience required; Experience supporting hiring including interviewing candidates and making recommendations on their candidacy required; experience onboarding staff and/or workforce coordination (e.g. scheduling staff) highly preferred
• Experience in animal welfare and animal sheltering highly preferred
• Experience managing invoicing, expense tracking, payroll, or other financial functions including working with accounts payable and reconciling discrepancies, required
• Experience organizing meetings, taking notes, and providing summaries and action items required
• Act as the subject matter expert for team software including Canva and Airtable; prior experience with Canva (or equivalent software) used to create digital and/or print materials) required; prior experience with Airtable (or equivalent software used to collect/manage data, track workflows, create automations or dashboards, or manage tasks/projects) required.
• Must obtain Fear Free® certification within 60 days of hire
• Must complete ICS certifications (IS-100, 200, 700, 800) within 90 days of hire

Benefits:

• Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
• Flexible time off that includes vacation time, paid personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings, including a 401(k) plan with generous employer contributions — we match dollar-for-dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.