Client Services Manager

Make a Difference Every Day

Senior Helpers is seeking a compassionate, organized, and relationship-driven Client Services Manager to join our growing team. This role is ideal for someone with experience in home care, healthcare, senior living, client services, account management, or related fields who enjoys building relationships, solving problems, and helping seniors remain safe and independent at home.

As a Client Services Manager, you will serve as a key point of contact for clients and their families, ensuring exceptional service delivery while supporting company growth through lead conversion, client retention, quality assurance, and community outreach initiatives.

Position Summary

The Client Services Manager is responsible for coordinating client services throughout Lancaster County. This position focuses on converting leads into clients, maintaining high client satisfaction and retention, growing service hours, conducting assessments and quality assurance visits, and developing relationships with healthcare professionals and referral sources throughout the community.

Key Responsibilities

• Conduct client assessments, reassessments, and service evaluations using our proprietary LIFE Profile assessment system.
• Develop and maintain individualized Service Care Plans and ensure plans remain current and accurate.
• Conduct regular client visits to evaluate service quality, client satisfaction, and overall outcomes.
• Complete caregiver introductions, first-day service calls, and follow-up visits during the first 3090 days of service.
• Build strong relationships with clients and family members and proactively address concerns or service issues.
• Coordinate with scheduling and care team personnel to ensure care plans are properly implemented and followed.
• Assist with client visits and care coordination in hospitals, rehabilitation centers, assisted living communities, skilled nursing facilities, and other healthcare settings.
• Support client retention initiatives and identify opportunities to enhance services and improve quality of life.
• Respond to service inquiries and follow up with prospective clients to achieve conversion goals.
• Maintain accurate and timely documentation of all client activities and communications within company systems.
• Represent Senior Helpers at networking events, healthcare meetings, community programs, and other professional functions.
• Develop relationships with hospitals, physicians, rehabilitation facilities, senior living communities, social workers, discharge planners, and other healthcare professionals.
• Assist with presentations, meetings, and educational opportunities with referral partners and community organizations.
• Support discharge planning efforts and transitions of care to help seniors safely return home.
• Participate in the on-call rotation as assigned.
• Perform other duties as assigned.

Qualifications

• 3+ years of experience in customer service, client services, account management, sales, healthcare operations, home care, senior living, or a related field.
• Previous home care, healthcare, senior living, social services, or related industry experience preferred.
• Exceptional organizational skills, attention to detail, and the ability to prioritize responsibilities in a changing environment.
• Excellent verbal communication, relationship-building, and follow-up skills with prospects, clients, families, and referral partners.
• Ability to quickly establish rapport and build trust with individuals from diverse backgrounds and cultures.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Proficiency with Microsoft Word, Excel, Outlook, and internet-based applications.
• Demonstrated ability to learn new software systems and technology platforms quickly.
• Ability to work independently while collaborating effectively with a team.
• Ability to travel throughout Lancaster County.
• Valid driver's license and acceptable driving record.

Compensation & Benefits

Senior Helpers offers a competitive compensation and benefits package, including:

• Competitive hourly compensation
• Performance-based bonus structure
• Company vehicle provided for work-related responsibilities
• 401(k) with company match
• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Employee discount and savings programs
• Company-paid training
• Professional development and growth opportunities

Why Join Senior Helpers?

At Senior Helpers, our mission is to improve the quality of life for seniors and their families. We are committed to providing exceptional care while creating a supportive, rewarding workplace for our team members.

If you are passionate about helping others, building relationships, and making a meaningful difference in your community, we encourage you to apply today.

Join a team where your work matters, your contributions are valued, and your career can grow.

About Senior Helpers of Lancaster County

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers. Senior Helpers has been a leading provider of in-home senior care services since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.