Human Resources Manager - Hospitality

Human Resources Manager

Fiddler's Creek is a private, master-planned residential community located in Naples, recognized for its upscale environment and comprehensive resort-style amenities. The community offers a wide range of recreational facilities, including a fitness center, spa, swimming pools, tennis and pickleball courts, and optional golf membership. In addition, residents have access to multiple on-site dining venues, providing both casual and fine dining options. Fiddler's Creek maintains a high standard of service and lifestyle offerings, contributing to its reputation as a premier residential community in the region.

About the Role

The Human Resources Manager in the hospitality industry plays a pivotal role in fostering a positive and productive work environment that supports the organization's goals and enhances employee satisfaction. This position is responsible for overseeing all HR functions including recruitment, employee relations, performance management, and compliance with labor laws specific to the hospitality sector. The manager will develop and implement HR strategies that align with the dynamic needs of hospitality operations, ensuring that staffing levels and employee skills meet service standards. They will also act as a key advisor to leadership on workforce planning and organizational development to drive business success. Ultimately, this role ensures that the human capital of the organization is effectively managed to deliver exceptional guest experiences and maintain a competitive edge in the hospitality market.

Responsibilities

Oversee all Human Resources functions for a luxury residential and hospitality community, ensuring alignment with service excellence standards and organizational goals.

Lead full-cycle recruitment efforts for both seasonal and year-round staff, partnering with department leaders (golf, food & beverage, amenities, property management) to attract and retain top-tier talent.

Manage and optimize the use of ADP Workforce Now for payroll, onboarding, timekeeping, reporting, and compliance, ensuring data integrity and efficiency.

Serve as a trusted advisor to leadership and employees on employee relations matters, handling concerns, investigations, and conflict resolution with professionalism and discretion.

Foster a positive, service-driven workplace culture that reflects the high standards and expectations of a premier community.

Administer employee benefits programs, including open enrollment, employee education, and vendor coordination, ensuring competitive and compliant offerings.

Ensure full compliance with all federal, state, and local employment laws, including wage and hour regulations, workplace safety, and hospitality-specific labor considerations.

Develop, implement, and update HR policies and procedures to support operational needs and mitigate organizational risk.

Oversee onboarding and orientation programs to deliver a welcoming and engaging experience for new hires, emphasizing service standards and community values.

Support performance management processes, including coaching managers, facilitating reviews, and addressing performance concerns in a timely manner.

Maintain accurate and confidential employee records, leveraging HR metrics and reporting to support strategic decision-making.

Coordinate training and development initiatives, including customer service excellence, compliance training, and leadership development.

Partner with leadership to support workforce planning, especially during peak seasonal operations, ensuring appropriate staffing levels and budget alignment.

Promote employee engagement and retention through recognition programs, communication strategies, and a strong focus on workplace morale.

Skills & Competencies

Strong knowledge and hands-on experience with ADP Workforce Now, including payroll, reporting, timekeeping, and employee data management.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for reporting, communication, and data analysis.

Excellent interpersonal and communication skills, with the ability to effectively interact with employees at all levels and resolve workplace issues with professionalism and discretion.

Strong employee relations expertise, including conflict resolution, investigations, and fostering a positive workplace culture.

Analytical skills with the ability to interpret HR metrics, workforce data, and labor market trends to support recruitment and retention strategies.

Solid leadership and organizational abilities, with experience managing multiple HR functions simultaneously and guiding teams through change initiatives.

Comprehensive knowledge of employment laws and regulations to ensure compliance and mitigate organizational risk.

Proficiency with HR technology tools, including applicant tracking systems, payroll platforms, and performance management systems, to improve efficiency and streamline HR processes.

High level of discretion and confidentiality when handling sensitive employee and organizational information.

Minimum Qualifications

Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field.

Minimum of 5 years of progressive HR experience, with at least 2 years in a managerial role within the hospitality industry.

Strong knowledge of employment laws and regulations applicable in the United States hospitality sector.

Proven experience in recruitment, employee relations, and performance management.

Excellent communication and interpersonal skills.

Preferred Qualifications

Professional HR certification such as SHRM-CP, SHRM-SCP, or PHR.

Experience working in diverse hospitality environments including hotels, resorts, or food and beverage operations.

Advanced knowledge of ADP required.

Experience with or a strong interest in learning about our international visa programs.

Demonstrated ability to lead organizational development and change management initiatives.

Advanced training or coursework in conflict resolution and employee engagement strategies.