Description
Job Description:
Title: Account Manager - Commercial Lines
Fully Remote: candidates in Eastern or Central Time Zones
Supporting: Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and growth periods.
Book Focus: Construction, Contractors, Property | Requirement: active P&C license
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Key Responsibilities:
Technical Competence: Maintain technical competence and industry expertise.
Team Leadership: Direct daily activities of the account management team.
Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
Policy Management: Manage policy expirations and renewals.
Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
Policy Compliance: Stay updated on company policies and procedures.
Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
Champion IOA Values: Demonstrate integrity and leadership.
Ideal Candidate Qualifications:
3+ years of account management experience, or 5+ years in the insurance industry
Thorough knowledge of insurance brokerage and client needs
Required active licensing; professional designation (CIC or equivalent) preferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect (Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is $70,000.00 to $90,000.00 per year, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Account Manager - Commercial Insurance (Eastern / Central Time Zones) • Cranston, RI, US
Locations 53 State Street, 17th Floor, Boston, MA, 02109, US One Citizens Plaza, FL 9, Providence, RI, 02903, US (Hybrid).Base Range $105,000 - $185,000.We are seeking candidates with preferably bo... Show more
Join Our Team as a Retail Sales Manager - Lead the Future of Wireless Technology!Are you ready to lead the charge in the exciting world of wireless technology? Join us as a Retail Sales Manager and... Show more
We are looking for an experienced Account Manager to create long-term, trusting relationships with our key customers so that they do two things - buy more and stay longer.It's true, people buy from... Show more
What makes us strong? Our employees in 50 countries worldwide all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.Join a highly motivated team... Show more
Personal Lines Account ManagerAccount Managers are primarily responsible for servicing personal lines insurance policies (new and renewal) while creating and maintaining strong relationships with c... Show more
Personal Lines Property & Casualty Account ManagerAlera Group is looking for a Personal Lines Property & Casualty Account Manager to join our in-office team in Rehoboth, MA.We are seeking h... Show more
Business Development Manager / Account Manager.Delphi-US is seeking a dynamic Business Development Manager / Account Manager to lead our contingent labor division.This role involves building strate... Show more
Whether you are working in a Pharmacy looking for additional income, an established healthcare sales professional, or looking to break into Medical Sales, Healthcare Marketing Group, LLC is a great... Show more
Job DescriptionPersonal Insurance Account Manager Established agency seeking an outgoing, personable individual to provide timely quotes, recognize cross selling opportunities and provide exception... Show more
Sales Account Manager - Pharmaceutical Ingredients.Location: Plainview, NY, US; Carteret, NJ, US; Brooklyn, NY, US; Harahan, LA, US; New Haven, CT, US; Providence, RI, US.Company Name: Univar Solut... Show more
We are Seeking a motivated Insurance Broker to help clients find the right insurance coverage.Responsibilities include assessing client needs, recommending policies, managing applications, and prov... Show more
Carrier-Marketing & Placement Manager.As Carrier-Marketing & Placement Manager, you are the "secret sauce" of rig's commercial insurance competitive advantage.This is the ideal next step for an exp... Show more
How about TODAY being the day you take back your life and secure your future? .The finance industry makes more millionaires than any other industry in the World!.My name is Beau, founder and owner ... Show more
We are building the premier outdoor living company in the country by creating a "family of family companies" across the nation.Now you can build your landscaping career with the best, working in on... Show more
Job Overview :The Retail Marketing Account Manager collaborates with the Merchandising, Sales, and Professional Services teams to develop marketing strategies, promotions and media plans aimed at d... Show more
As the nation's leader in helping small to mid-sized businesses efficiently connect with affluent homeowners, The N2 Company produces high-quality monthly publications, targeted digital advertising... Show more
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more
Benefits:No weekends401(k)Bonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & developmentCurrently Seeking Property/Casualty Licensed ApplicantsJob De... Show more
Join Red River Managed Services, where we emphasize a positive and inclusive workplace that appreciates every team member's contributions.Our collaborative environment encourages wise decision-maki... Show more
Senior Account ExecutiveThis is an entrepreneurial sales role where you'll own your local market, build community relationships, and grow a neighborhood magazine backed by N2's national support sys... Show more
