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Chargeback SpecialistWebstaurantStore • Lititz, PA, US
Chargeback Specialist

Chargeback Specialist

WebstaurantStore • Lititz, PA, US
29 days ago
Job type
  • Full-time
Job description

Job Description

Job Summary

We are looking for a detail-oriented and analytical Chargeback Specialist to join our team. The successful candidate will be responsible for managing and investigating chargeback disputes and ensuring that all chargebacks are processed in a timely and accurate manner. The Chargeback Specialist will work closely with our Customer Service, Payments, and Risk teams to resolve disputes and provide exceptional customer service.

Remote Work Qualifications

  • Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least mbps download/mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
  • Access to a home router and modem.
  • A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
  • A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
  • The desire and ability to work and communicate with other team members via chat, webcam, etc.
  • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

  • Manage and investigate chargeback disputes initiated by customers or issuing banks
  • Analyze and evaluate customer transactions and corresponding documentation to determine the validity of chargebacks
  • Communicate with customers and issuing banks to gather additional information, provide documentation, and negotiate resolutions
  • Collaborate with our payments team to ensure that chargebacks are accurately processed and recorded in our accounting system
  • Work cooperatively with other Risk Specialists to recognize trends and update system accordingly
  • Monitor chargeback trends and provide insights and recommendations to reduce the frequency and impact of chargebacks
  • Maintain accurate and up-to-date records of chargeback activity and related documentation
  • Keep up to date with chargeback regulations and industry best practices
  • Communicates and follows through with customers when recollection from chargeback is required
  • Provide exceptional customer service to both internal and external stakeholders

Physical Requirements

  • Work is performed while sitting/standing and interfacing with a personal computer.
  • Requires the ability to communicate effectively using speech, vision, and hearing.
  • Requires the regular use of hands for simple grasping and fine manipulations.
  • Requires occasional bending, squatting, crawling, climbing, and reaching.
  • Requires the ability to occasionally lift, carry, push, or pull medium weights, up to lbs.

Qualifications

Experience

  • 2+ years of experience in chargeback management or related field preferred
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication and interpersonal skills
  • Detail-oriented and able to manage multiple tasks simultaneously
  • Familiarity with chargeback regulations and industry best practices
  • Experience with chargeback management software and accounting systems is a plus
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

If you are a motivated and detail-oriented individual with a passion for customer service and chargeback management, we encourage you to apply for this exciting opportunity.

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Chargeback Specialist • Lititz, PA, US

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