Applied Learning Manager

Applied Learning Manager

Denver, CO, United States

As an Applied Learning Manager at Guild, you lead strategic programs and workstreams that bring Guild's Applied Learning offering to life for employer partners through the Navigator product experience - translating employer workforce needs, priorities, and desired outcomes into learner and administrator experiences that deliver a strong ROI and outcomes for Guild. You collaborate closely with a range of Internal Guild teams to ensure that design is completed and requirements gathered to set Employer Partners' programs up for successful implementation and delivery, with the goal of accelerating Guild's mission and expanding Guild's market.

You independently manage external partner relationships at an appropriate level of complexity and visibility, proactively identify issues and solutions across accounts and content areas, and spearhead the cross-functional coordination that advances Applied Learning. You serve as a key source of insight for the team and the broader function leveraging deep expertise across employers to identify patterns, generate strategic recommendations, and shape how Guild's solution, processes, and tools evolve.

Key Responsibilities:

Customer Needs Translation & Partner Relationships

• Work directly with employer partners to manage their Applied Learning programs, translate their needs into learner experiences (milestones, tasks) and administrator experiences (reporting, workflows); understand employer processes deeply (e.g., clinical placements, hiring workflows, compliance requirements)
• Serve as the primary owner of relevant employer relationships for Applied learning, leading review cycles of milestones and tasks, incorporating modifications, and securing approvals
• Conduct research on target roles as necessary to inform content design and ensure Applied Learning offerings deliver on their promised value
• Earn external partner trust and increase their satisfaction through partnership support, surfacing key insights, and executing on initiatives that make Guild a valuable partner

Ongoing Content & Configuration Iteration

• Maintain and update content and configuration requirements on an ongoing basis as programs evolve or new information is surfaced; iterate rapidly based on employer feedback
• Monitor performance to drive outcomes of Navigator programs to surface critical insights for EPS Account Managers and own improvements in line with Employer Expectations

Playbook Development & Team Best Practices

• Maintain the playbook for customer needs translation and configuration by documenting processes, templates, and best practices so this approach can scale beyond direct involvement
• Drive team-wide best practices and tools for content and configuration work; identify and lead opportunities to improve the quality, consistency, and efficiency of the team's work
• Coach and develop team members on the team, providing regular feedback on work quality, model strong partner engagement practices, support career development conversations, and contribute to team onboarding

Product Development & Tool Iteration

• Serve as the key power user of Navigator's internal configuration tool, providing critical feedback to Product and Engineering on usability, functionality, and feature priorities
• Identify pain points, propose improvements, and help shape the roadmap for tooling
• Partner closely with Product to translate operational needs into product requirements
• Synthesize patterns across the portfolio and generate strategic recommendations for internal enablement, process improvements, and product or offering evolution; represent Applied Learning in cross-functional strategic conversations

Strategic Project Leadership

• Support Director in setting and leading team priorities, ways of working, and driving strategic projects to ensure high-quality delivery of Applied Learning cross-functionally
• Own implementation of strategic initiatives that support the growth and scalability of Applied Learning, expand AL offerings, and promote AL awareness

Qualifications:

You are a strong fit if you:

• Are a strong relationship builder who can own relationships from employer stakeholders to internal support specialists and learners
• Are a strong communicator, able to deliver simplicity on the other side of complexity, with excellent writing and content design skills
• Have experience across content development, product operations, and customer implementation
• Can get smart quickly on new-to-you topics, from healthcare career pathways to payment system configurations
• Are deeply well-versed in education technology, learning experience design, or workforce development programs
• Are excited about a zero-to-something environment that is fast-paced and iterative, with an "all hands on deck" and "no task too small" culture
• Want to wear many different hats - from strategic content architecture to tactical system configuration
• Set an example for others on quality, attention to detail, efficiency, and execution
• Are situationally adaptable, thriving in ambiguity and capable of juggling competing priorities
• Have an unrelenting growth mindset, with eagerness and ability to learn and teach new things
• Possess strong attention to detail, systems thinking, and technical aptitude for working in admin tools
• Are a heavy user of AI and excited to develop AI-focused scaling processes as a core part of the role

Preferred:

• Are deeply well-versed in education technology, learning experience design, or workforce development programs
• Are interested in evolving toward Product Management or Design, eager to build skills in user research, product strategy, and tool development by working at the intersection of operations and product
• Have some familiarity with the industries where our Navigator product operates - whether that's healthcare (and can think alongside clinical leaders on workforce and career pathway challenges) or frontline industries like distribution, fulfillment, manufacturing, or workforce redeployment programs where upskilling trades workers is the core opportunity