Supports the Director of Recreation in all aspects of the pool and beach areas, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies.
Education and Experience
High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
OR
2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
Supporting Recreation Operations
Supervises employees and supports day-to-day operations.
Understands employee positions well enough to perform duties in employees' absence.
Monitors quality, standards and meets or exceeds the expectations of the customers on a daily basis.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Schedules events, programs, and activities, as well as the work of others.
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Participate in the development of specific goals and plans to prioritize, organize, and accomplish your work.
Supports the management of outside vendors including water sports and scuba.
Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
Monitors the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
Supervises group activities including sand painting, bon fires, and team building events.
Monitors pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
Providing and Ensuring Exceptional Customer Service
Serves as a role model to demonstrate appropriate behaviors.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
Conducting Human Resources Activities
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Participates in the performance appraisal system process, giving feedback when needed.
Coordinates training activities for employees in department.
Encourages and builds mutual trust, respect, and cooperation among team members.
Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recreation Manager • Indian Wells, CA, United States
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