Director of Ambulatory Staff Onboarding, Learning and Support RN

Director of Ambulatory Staff Onboarding, Learning and Support RN101 Truman Medical Center

Shape the Future of Ambulatory Care Through Leadership, Learning, and Innovation

At University Health, our mission extends beyond delivering exceptional healthcarewe are dedicated to improving lives, advancing medical education, and strengthening the communities we serve. As a not-for-profit academic health system and teaching institution, we believe that investing in our people is essential to providing outstanding patient care.

We are seeking an experienced and visionary nursing leader to serve as our Director of Ambulatory Staff Onboarding, Learning & Support (RN). This role offers a unique opportunity to influence the experience, development, and success of ambulatory care teams across the organization while helping shape the future of healthcare delivery.

As a strategic leader, you will champion onboarding excellence, professional development, staff engagement, and continuous learning initiatives that empower employees to thrive and deliver exceptional patient-centered care. Working collaboratively with clinical and operational leaders, you will help create an environment where caregivers feel supported, valued, and equipped to succeed.

Why This Role Matters

The Director of Ambulatory Staff Onboarding, Learning & Support plays a critical role in building a highly engaged, skilled, and resilient workforce. You will lead initiatives that strengthen employee readiness, foster professional growth, and support organizational priorities across ambulatory services.

This position provides the opportunity to:

• Develop and lead innovative onboarding and orientation programs that create a positive and successful start for new team members.
• Advance professional development strategies that enhance clinical excellence, operational effectiveness, and employee engagement.
• Partner with ambulatory, nursing, behavioral health, physician, and operational leaders to support workforce development and organizational goals.
• Integrate behavioral health principles, trauma-informed care, and patient-centered practices throughout ambulatory services.
• Influence the future of healthcare education within a dynamic academic and teaching environment.
• Build a culture of continuous learning, collaboration, accountability, and excellence.

What You'll Do:

Lead Ambulatory Onboarding Excellence

• Direct the development, implementation, and continuous improvement of comprehensive onboarding programs for ambulatory staff.
• Ensure new team members are successfully integrated into organizational culture, workflows, and patient care standards.
• Collaborate with Human Resources and operational leaders to customize onboarding experiences based on role-specific needs.
• Ensure compliance with organizational policies, regulatory requirements, and accreditation standards.

Drive Learning and Professional Development

• Develop and execute learning strategies that support workforce growth and organizational objectives.
• Assess educational needs, identify performance gaps, and implement targeted development solutions.
• Oversee training initiatives related to clinical competencies, customer service, compliance, technology, and operational excellence.
• Foster a culture of lifelong learning through workshops, educational programs, and innovative learning opportunities.
• Support the development of educational resources for nursing and non-nursing staff.
• Lead efforts to integrate behavioral health strategies into ambulatory care environments.

Enhance Staff Support and Engagement

• Serve as a trusted resource for staff development and professional growth.
• Partner with leaders to identify and address learning, engagement, and support needs.
• Promote a culture of open communication, feedback, and continuous improvement.
• Support behavioral health clinic operations and clinical staff oversight initiatives.

Collaborate Across the Organization

• Build strong partnerships with operational leaders, physicians, nursing leadership, Human Resources, Information Technology, and other stakeholders.
• Lead cross-functional initiatives designed to improve onboarding, workforce readiness, and staff development.
• Coordinate with external partners to provide specialized education and development opportunities when appropriate.

Measure Success and Drive Improvement

• Monitor onboarding and training outcomes through data, performance metrics, assessments, and feedback.
• Provide leadership with actionable insights and recommendations that support workforce excellence.
• Continuously evaluate and enhance programs to maximize effectiveness and employee success.

What You'll Bring:

We're looking for a collaborative and forward-thinking leader who is passionate about developing people and creating exceptional employee experiences.

Successful candidates will demonstrate:

• Strategic leadership and organizational development expertise.
• Strong project management and change management capabilities.
• A commitment to employee engagement, coaching, and team development.
• Excellent communication and relationship-building skills.
• The ability to influence and collaborate across multiple disciplines and levels of leadership.
• Knowledge of healthcare regulations, compliance requirements, and accreditation standards.
• A passion for advancing patient-centered care through workforce excellence.

Required Qualifications

• Master's degree in Nursing, Healthcare Administration, or a related field.
• Bachelor's degree or graduate degree in Nursing.
• Current Missouri Registered Nurse (RN) license.
• Minimum of five years of experience in staff development, training, onboarding, or workforce development within a healthcare setting.
• Minimum of two years of leadership experience.
• Minimum of five years of ambulatory care or physician practice experience.
• Experience developing and implementing learning and development strategies.
• Knowledge of learning management systems (LMS) and related educational technologies.