Description
The Clinical Services Group (CSG) is a specialty group within the APM (Advanced Patient Monitoring) business unit. CSG conducts specialty projects with hospitals across the country to manage the integration of complex clinical practice strategies for the sustained improvement of patient care.
Key Responsibilities
Develop and lead process improvement initiatives to ensure positive hospital adoption of processes and products, demonstrating improved patient outcomes.
Serve as an expert resource to internal and external stakeholders, leveraging knowledge gained through direct clinician interactions and relationships to provide relevant input to critical conversations.
Partner with leadership to develop design strategies and drive utilization of multiple program initiations and development in large hospital systems.
Research data, partner with data experts, set strategy for key metrics, and present baseline and outcome findings to key stakeholders.
Handle and perform other incidental duties as assigned.
This position requires extensive travel, approximately 80–90% of the time, including extended assignments at hospitals across the United States. While we aim to keep assignments regional, candidates must be prepared for frequent overnight travel, schedule changes, and extended time away from home.
Education and Experience
Bachelor's Degree in Nursing (BSN), with Critical Care experience in Intensive Care Unit (ICU), Operating Room (OR), Emergency Room (ED) or related field with 8 years of previous related experience with direct healthcare management within large clinical organizations required.
Master's Degree in Nursing (MSN), including Advanced Practice Registered Nurse (APRN), Nurse Practitioner (NP), or Physician Assistant (PA) with Critical Care experience in Intensive Care Unit (ICU), Operating Room (OR), Emergency Room (ED) or related field with equivalent to 6 years of experience of previous related experience with direct healthcare management within large clinical organizations preferred.
Experience with quality performance, clinical process design, and/or sophisticated clinical pathways and project management preferred.
Acute pediatric and PICU experience is preferred.
Expertise in written and verbal communication, interpersonal relationships, consultative abilities, and relationship building and management required.
Additional Skills
Excellent facilitation, presentation, project management, and MS Office Suite skills.
Ability to work well in a multi-cultural environment and matrix organization.
Ability to relate to physicians, nurses, and senior-level healthcare managers.
Demonstrated problem-solving and critical thinking skills.
Extensive knowledge of BD policies, procedures, guidelines, hospital-based systems, and lean processes.
Extensive understanding of creating, implementing, and managing hospital protocols, quality systems, current clinical research, and governmental policies and regulations.
Ability to manage confidential information with discretion and strict attention to detail.
Ability to interact professionally with all organizational levels and manage competing priorities in a fast-paced environment.
Ability to work in a team environment, including serving as a consultant to management.
Open to extensive travel (80–90%) to hospitals throughout the U.S.; should be comfortable with regular travel, flexible schedules, and adaptability beyond home region.
Adhere to all company rules and requirements, including pandemic protocols and Environmental Health & Safety rules.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare.
RN Clinical Services Group Manager • Cleveland,USA OH
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