Outreach Specialist

Outreach Specialist

Alhambra, CA

About Seen Health

At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach.

Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program. We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts. We want to empower our clinicians and staff with tools that deliver relevant data at the time and site of care and enable them to deliver exceptional care to our participants, which improve clinical outcomes, participant & provider satisfaction, and ultimately our strength as an organization.

We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives. Our name, Seen Health, was chosen to reflect our commitment to provide the highest standard of care to underserved older adults while respecting and incorporating their individual beliefs, heritage, and values, so that they can truly be seen.

About the Role

The Outreach Specialist is owner/driver responsible for successful enrollment of prospective participants into the PACE program, by developing and building relationships and generating quality participant referrals that lead to enrollment. The Outreach Specialist is a member of the Marketing, Outreach, and Enrollment (MOE) team and provides back-up and support to Outreach and Enrollment functions as assigned. Collaborates effectively with colleagues and stakeholders to promote the Seen Health values, team culture and mission.

Responsibilities

• Coordinate and execute outreach, PR and community engagement activities to ensure consistent achievement of monthly referral, home visit and enrollment goals.
• Identify opportunities to collaborate with community organizations and execute against those opportunities in a thoughtful manner that reflects our mission and value proposition.
• Establish and maintain best in class relationships with community leaders and partners including physicians, hospital discharge planners, post-acute facilities and other potential referral sources in the service area.
• Develop and implement annual marketing plan to achieve monthly enrollment goals with MOE Director.
• Provide education to referral source in the community regarding Seen Health services.
• Demonstrate in-depth knowledge of all relevant components of MOE Playbook.
• Comply with all rules pertaining to allowable and prohibited marketing practices.
• Identify multiple potential opportunities for process improvement.
• Must be willing and have the ability to work a varied schedule that may include evening nights, weekends and overtime.
• Complete all required documentation and generate reports in a timely and accurate manner.
• Protect privacy and maintain confidentiality of all company procedures and information about team members, participants, and families.
• Follow Seen Health policies and procedures and participate in any required Quality Improvement activities, staff training and meetings.
• Communicate regularly with Supervisor and team regarding workload and priorities.
• Timely completion of all mandated trainings and education.
• Timely completion of all mandated occupational health screenings as needed.
• Exercises flexibility in performing assignments as business needs evolve.
• Other duties as assigned.

Qualifications

Education/Training/Certifications:

• Bachelor's Degree Marketing or Health Care Administration preferred.
• DHCS Training and Exam as a marketing representative within 30 days of hire.
• Valid State Driver's License with a clean DMV record.

Skills and Experience:

• Minimum of two years' experience in a successful sales and marketing role with at least one year in healthcare or senior care setting. Within service area preferred.
• Highly motivated, self-directed, able to execute tasks in a quickly changing environment and make sound decisions in emergency situations.
• Patience, with a "can do" attitude.
• Consistent attention to detail on daily deliverables and small to medium sized projects.
• Familiarity with local community agencies and resources preferred.
• Excellent organizational and communication skills.
• Ability to work independently with minimal supervision.
• Demonstrated ability to prioritize in a fast-paced environment.
• Experience and competency working with people from diverse backgrounds and cultures.

Medical Clearance:

Required that Team Members must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact. Additional screening may be required in order to protect participants and the community from communicable disease outbreaks (e.g., COVID-19).

Regulatory Requirements:

Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, (Office of the Inspector General), SAM, (System for Award Management), CMS (Centers for Medicare and Medicaid Services), etc.

Location

• Regular travel to different settings in the San Gabriel Valley community.
• In center at Seen Health in Alhambra, CA.

Salary & Benefits

1. Salary: $71K - $80K / year, plus commission opportunity structure
2. Equity: included as part of founding team package
3. Benefits: Seen Health is proud to offer a robust benefits offering for our employees. In addition to traditional healthcare coverage, we also offer additional benefits to help further your wellness and feeling of being part of the team.
   • Medical, Dental, and Vision benefits for you and your family
   • Life Insurance and Disability Benefits
   • Parental and Caregiver Leave
   • Lunch, as well as delicious snacks and coffee to keep you energized
   • Paid Time Off across holidays, vacation time, personal days, and sick days
   • 401k Plan
   • Personal and professional development, including CME support and career growth opportunities
   • Subscriptions and training on using AI tools including ChatGPT