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Alcon
S&OE Execution LeadAlcon • Fort Worth, TX, United States
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S&OE Execution Lead

S&OE Execution Lead

Alcon • Fort Worth, TX, United States
18 days ago
Job type
  • Full-time
Job description

Sales And Operations Execution Manager

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact on the lives of our patients and customers. Are you ready to join us?

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. Responsible for driving short-term Sales & Operations Execution (S&OE) by monitoring demand and supply signals across the 013-week horizon, identifying exceptions (shortages, constraints, service risks), and coordinating timely recovery actions to ensure product is in the right place at the right time to fulfill customer orders. Maintains execution-critical planning settings (e.g., allocations, prioritization logic, ATP/availability assumptions) to support reliable order promising and prioritization. Partners cross-functionally (Customer Service, Commercial Operations, Finance, Operations, Logistics/Distribution) to align on near-term priorities, communicate changes, and prepare clear materials for S&OE huddles while tracking decisions and actions to closure.

In this role, a typical day will include:

  • Own the S&OE execution cadence for a defined scope (SKU/site/market); monitor short-term supply and customer demand signals across the 013-week period
  • Analyze and communicate week-over-week (and day-over-day as needed) changes in demand, supply, backlog, and inventory; quantify drivers and execution impacts
  • Maintain and validate execution-critical data and settings (allocation rules, prioritization logic, ATP/availability assumptions, order blocks/holds, and key planning parameters) to support reliable order promising
  • Partner with Customer Service, Commercial Operations, and Finance to validate near-term priorities (key customers, launches, promos), resolving order exceptions, and documenting execution decisions
  • Lead daily/weekly S&OE exception reviews by identifying shortages, capacity/logistics constraints, and service risks; recommend allocations, substitutions, expedites, and recovery actions
  • Coordinate with Operations, Logistics, and Distribution to align shipment plans and constraints; communicate changes quickly and ensure priorities are understood and executed
  • Ensure product is positioned in the right place at the right time to fulfill customer orders by aligning inventory deployment, ship plans, and priority allocations
  • Monitor and report S&OE execution KPIs (OTIF/fill rate, backlog and past-due orders, inventory availability, allocation adherence, and expedite drivers) and escalate risks with recommended actions
  • Prepare clear, concise execution-ready materials for S&OE huddles (exceptions, shortages, allocations, decisions, and actions) and track follow-ups to closure
  • Ensure adherence to GxP requirements by following SOPs, maintaining accurate documentation, and completing required training
  • Maintain complete and compliant records to support audit readiness and regulatory expectations
  • Drive continuous improvement by standardizing exception management, improving allocation/priority rules, and enhancing tools and reporting to increase S&OE effectiveness

What You Will Bring to Alcon:

  • Bachelor's Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
  • The ability to fluently read, write, understand, and communicate in English
  • 2 Years of Relevant Experience

How You Can Thrive at Alcon:

  • Collaborate with teammates to share standard processes and findings as work evolves.
  • See your career like never before with focused growth and development opportunities
  • Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
  • Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!
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S&OE Execution Lead • Fort Worth, TX, United States

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