Assistant Store Manager

ESSENTIAL JOB FUNCTIONS The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. The position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager is expected to lead the store team members in servicing customers. Lead the store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels on the retail showroom, including execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc). Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours. Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members stay current on their individual training. Ensure the telephone is answered according to company policy. Process all buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed. Utilize the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and in accordance with procedure. Process retailer customer returns and exchanges efficiently and friendly, issue refunds accurately using proper payment methods, and manage returned merchandise in the returns area correctly. Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store. Communicate Zipline messages, delegate Image Maker and merchandising tasks, and complete as assigned. Ensure team members comply with company policies, adhere to posted work schedules, approve schedule changes with management, and clock in/out accordingly. Perform all store opening/closing duties, including day end procedures, verify/securing money deposits, prepare bank deposits, ensure night security lights are on, lock doors, secure building, arm/disarm security alarms, and lock delivery vehicles. Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles. All other duties as assigned. SKILLS, EDUCATION, KNOWLEDGE, EXPERIENCE, ABILITIES Required: Sales Specialist Training Assistant Manager Certification RSS Certification Desired: Certified Parts Professional Certification ASE Certification Fluency in multiple languages (Spanish highly desired) Benefits Competitive wages & paid time off Stock purchase plan & 401k with employer contributions Starting day one medical, dental & vision insurance with optional FSA Team member health/wellbeing programs Tuition educational assistance programs Opportunities for career growth O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation and position details. Your first job at O’Reilly Auto Parts is just the beginning! From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company. Learn more about our culture, benefits and history at oreillyauto.com/careers. #J-18808-Ljbffr