Account Manager
TradeJobsWorkForce95131 San Jose, CA, USAccount Manager Job Duties: Manage multiple accounts, ensuring that a high level of customer ret... Show more
Technical Account ManagerSGA Inc. • San Jose, CA, United States
No longer accepting applications
Technical Account Manager
SGA Inc. • San Jose, CA, United States
30+ days ago
Job type
- Full-time
Job description
Technical Account Manager
Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Account Manager for a contract assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role (NYC, San Jose or San Francisco CA, Lehi Utah, Boston Mass, OR Atlanta Georgia).
Responsibilities:
- Be a central point of contact while ensuring high levels of customer satisfaction
- Maintain regular communication with external and internal teams, managing expectations
- Engage with Director and VP-Level executives to translate business needs into technical and operational plans
- Coordinate and drive efforts to optimise product performance and customer adoption
- Lead and guide customer through complex environment changes and upgrades
- Supervise the management of technical critical issues and customer concerns
- Share proactive notifications and recommendations of upcoming releases and possible impact
- Lead customer check-ins and participate in quarterly business reviews
- Deliver proactive status updates, deliverables and guidelines
- Continually develop both technical and soft skills individually
Required Skills:
- Bachelor's Degree in related field of the technical industry or equivalent experience
- Adobe Campaign experience
- At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology
- Very strong written and verbal communication skills in English a must, other languages would be advantageous
- Proven presentation skills, and experience organizing and leading high-profile customer calls and meetings
- Demonstrable ability to adapt to new technologies and learn quickly
- Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
- Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
- Experience and familiarity with Adobe Experience Manager.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work.
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Technical Account Manager • San Jose, CA, United States
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