Youth Crisis Program Supervisor

MRSS Crisis Supervisor

Under the supervision of the Crisis Program Manager, the MRSS Crisis Supervisor plans, directs and coordinates activities of MRSS (Crisis Intervention/Prevention) to ensure that clinically appropriate goals and procedures are accomplished in accordance with risk factors, time limitations, funding requirements, and JCAHO and licensing regulations.

Duties & Responsibilities:

• Demonstrates knowledge of individual growth and development.
• Demonstrates knowledge of family and community systems.
• Responsible for managing a clinically appropriate 24/7 crisis program for children.
• Develops and maintains procedures/policies for daily operations: mobilization of crisis workers to hospitals, schools, homes and other community agencies in order to provide risk assessments and appropriate referrals to insure the safety of the child.
• Develops procedures to enable crisis workers to access supervision on a daily basis to resolve difficulties in clinical assessments and crisis situations.
• Provides daily crisis case management and assigning of cases on an as need basis.
• Monitors daily crisis interventions and risk factors for individual cases.
• Responsible for making the final decision to hospitalize or to place a child in a crisis bed.
• Facilitate ongoing crisis training to encourage growth among crisis counselors.
• Provide on-site field assistance to crisis counselors as needed.
• Implement and coordinate ongoing group and individual supervision for the crisis counselors paying attention to licensing requirements and employee career development.
• Work closely with the community mental health providers, law enforcement departments, State of Delaware hospitals and Prevention and Behavioral Health Services to facilitate appropriate services for children and their families.
• Develop and maintain ongoing procedures to manage crisis situations ranging from decompensation of the mentally ill, drug/alcohol problems, suicidal/homicidal ideation, family conflict, physical and sexual abuse, etc.
• Participate in one week a month on-call rotation for supervisory consultation with crisis clinicians who are assessing clients in the community.
• Uphold professional standards of treatment and the mission of Delaware Guidance Services in imparting services to children and their families.
• Maintain a quality code of conduct, ethics and professionalism as demonstrated in the MRSS Program Manual.
• Impart clinical knowledge and expertise in a manner congruent with providing goal-directed and team-oriented services towards children.
• Communicate effectively and professionally with all customers, including children, parents, Department of Prevention and Behavioral Health Services and other state and county agencies.
• Maintain crisis services to children and families in compliance with requirements published in the Department of Prevention and Behavioral Health Services Manual.

Administrative Responsibilities:

• Responsible for coordinating and maintaining proper documentation of all incoming assessments from crisis evaluation. Verify that risk factors are addressed and all notations are precise and accurate.
• Establish and maintain outcome measures.
• Responsible for assigning and scheduling crisis counselors to specific shifts and maintain a sense of stability on those shifts.
• Attend individual meetings with the MRSS Program Manager and management team meetings.
• Responsible for weekly crisis program updates to the MRSSS Program Manager.
• Participate in the interview process of potential candidates for the crisis program.
• Responsible for evaluating crisis counselors' progress within the program and updating the MRSS Program Manager with staff concerns.
• Facilitate training for newly hired crisis counselors.
• Responsible for the coordination of cases and policies with the Department of Prevention and Behavioral Health Services.
• Ensure staff knowledge of and compliance with appropriate licensing, contractual and other standards impacting daily operations.
• Other duties as assigned.

Supervisory responsibilities: Clinical and administrative supervision of assigned staff

Work environment: Office based, partial telecommuting with approval

Physical demands: Prolonged periods of sitting at a desk and working on a computer, may be requested to lift up to 15 pounds at times

Travel required: Between sites as needed for supervision, meetings, etc.

Minimum qualifications:

• Master's Degree which qualifies for licensure in the state of Delaware as a Licensed Clinical Social Worker (LCSW), License Professional Counselor of Mental Health (LPCMH), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist
• Possess Delaware Clinical Licensure (social work, psychology, counseling)
• Minimum of 3 years post licensure clinical experience preferably within an evidenced-based or evidenced-informed child and family interventions
• Minimum of 2 years post graduate supervisory experience preferably within an evidenced-based or evidenced-informed child and family interventions
• Valid driver's license and satisfactory driving record

Preferred qualifications:

• 3 or more continuing education credits in clinical supervision within last year
• Multilingual

EEO: Delaware Guidance Services is an Equal Opportunity Employer, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Delaware Guidance Services

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach.

Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers.

Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth.

Why Work at Delaware Guidance Services?

DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:

• Competitive Compensation
• Incentive Pay for Specific Roles
• Generous Paid Time Off (starting at 44 days of paid leave a year)
• Up to 6% Annual Contribution to Your Retirement Fund
• Free Professional Development Opportunities
• Medical, Dental and Vision Insurance
• Life and Long-term Disability Insurance