Job Title: Store Manager Location: Henderson, North Carolina (Henderson Pointe) Department: Operation Hourly: $15.00 - $19.50 Employment Type: Hourly FLSA Status: Non-Exempt Reports To: District Sales Manager Summary The Store Manager oversees and is responsible for the store's sales efforts in each department and supervises the overall operation to ensure efficiency and profitability. The Manager enforces and upholds company policies, goals, and standards, drives initiatives and business growth, represents the brand with professionalism, and must possess knowledge of each product area. The role focuses on outstanding customer service and promoting merchandise within the store. Essential Duties and Responsibilities Drive store sales and meet sales goals, focusing on company growth. Manage and control the assets of the company within the designated store. Direct and oversee entire sales efforts in the store. Train and mentor store associates in sales strategies and skills. Stay constantly informed about sales statistics, inventory, and expenses that produce profit. Consult and collaborate with the District Sales Manager to establish and enforce policies, goals, and procedures. Direct staff to ensure all responsibilities and standards in each department are completed. Mentor and cultivate a team of Sales Associates, Assistant Managers, and Managers in Training. Recruit, hire, train, discipline, and evaluate personnel. Manage the store's payroll and schedule to meet labor goals. Maintain proper security for the store and partner with Asset Protection to prevent theft and reduce shrink. Communicate inventory movement to the District Sales Manager. Drive inventory goals and strategies. Follow through on all marketing and advertising plans and stay aware of customer trends. Stay abreast of competition, new ideas, and community events to seize opportunities. Deliver extraordinary customer service as outlined in the customer service manual, including assisting customers during peak periods. Protect the company's assets and financial information by ensuring internal control procedures are accurate and effective, and report potential fraud risks. Supervisory Responsibilities Manage subordinate supervisors and non‑management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training. Provide overall direction, coordination, and evaluation of the unit. Conduct interviews, hiring, and training of employees. Plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems. Qualifications Bachelor's degree in business or a related field, or equivalent experience. Experience working in a retail environment, preferably in footwear and athletic apparel. Experience managing and cultivating a sales team. 3-5 years of customer service experience. 3+ years of management experience. Excellent interpersonal and communication skills. Ability to work in a fast‑paced environment. Analytical thinker with demonstrated business acumen. Ability to problem‑solve and juggle multiple tasks and priorities. Strong commitment to customer service. Strong leadership and communication skills. #J-18808-Ljbffr
Store Manager • Wausau, WI, United States
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