Experience Guide/Front Desk Associate - 15 Hours Weekly

The NOW was founded on the belief that self-care is an essential part of overall wellness – not a luxury. Our Experience Guides play a vital role in bringing this mission to life. They are the face of our boutique, creating a warm and inviting atmosphere from the moment a guest walks through the door. Successful candidates are passionate about hospitality, wellness, and delivering exceptional customer experiences.

Compensation:

• $18.50 - $21.00 per hour
• Supplemental Pay
  • In addition to base pay, Experience Guides have opportunities to earn commission on memberships, retail sales, and gift cards, as well as performance-based bonuses tied to boutique goals.

Benefits:

• An environment where diversity is celebrated
• A positive, empathetic and supportive team culture where accomplishments and milestones are celebrated and recognized
• Team member discounts on massages and NOW products
• Friends & Family discounts
• Aesthetically inspiring work environment
• Ongoing training, mentorship, and opportunities for career growth
• Competitive compensation with commission opportunities and performance-based incentives
• 401(k) & 401(k) matching
• Bonus based on performance
• Company parties and team appreciation events
• Dental, Health, and Vision Insurance
• Flexible schedule
• Paid training
• Paid time off (accrued based on actual hours worked)
• Paid sick leave (accrued based on actual hours worked)
• Annual wellness stipend

Schedule / Expected Work Hours

• Business operating hours: [Monday-Saturday 10am-8pm] [Sunday 10am-6pm]
  • Available shifts may include:
    • AM Shift [9:15am - 2:45pm]
    • PM Shift [2:45pm - 8:15pm]
• Must be available to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Flexible scheduling may be offered for students and team members with approved outside commitments.
• **Specific schedules will be discussed during the interview and hiring process**

Job Summary

• The Experience guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promotion memberships, customizing guest’s massage experience and handling payment for services performed.
• As the first and last point of contact, the Experience Guide helps create a warm, welcoming environment where guests can disconnect from the outside world and reconnect within.

Responsibilities

• Provide top-level service for guest and team members
• Support membership, enhancement, retail, and gift card sales while keeping the guest experience at the center of every interaction
• Warmly greet guests upon arrival, provide a seamless check-in experience, and ensure they feel welcomed, comfortable, and cared for from the moment they enter the boutique
• Actively share and educate guests on services, memberships, enhancements, gifts cards, and retail offerings in a genuine and thoughtful way
• Accurately and effectively book, edit, and cancel massage appointments
• Open/close boutique each day according to standard operating procedures
• Maintain a positive attitude and contribute toward a healthy & supportive workplace culture
• Collaborate with the leadership team to ensure best practices and elevate guest experience
• Support daily boutique operations including scheduling, payments, and general front desk responsibilities

Qualifications

• Sales and service-related experience preferred
• Ability to be efficient and detail-oriented in a fast-paced environment
• Must have enthusiasm and possess excellent guest service skills
• Strong communication skills include actively listening, empathizing, and being the subject matter expert of all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality
• Possess problem-solving and troubleshooting skills
• Must be a team player

Company Purpose/Mission

• Self-Care is Essential. The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW. We design our services to be convenient, affordable and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for the elevated aesthetic, inspired by exotic destinations from around the world.

Company Values (The NOW Brand Truths)

• LIVE IN THE NOW - Be present. Take time to recharge and reconnect within.
• KINDNESS IS MAGIC - Create warmth and compassion in every guest and team interaction.
• CARE FOR THOSE WHO CARE FOR OTHERS - Support a team that feels valued, recognized, and appreciated.
• AUTHENTICITY ALWAYS - Open and honest communication with guests and team members.

Equal Employment Opportunity

• The NOW Massage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.