At Navan, our mission is to power the in‑person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission! As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users’ travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler – all while providing a best‑in‑class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development! What You’ll Do: Assist our travelers with best‑in‑class travel support through multiple contact channels: chats, call and email. Maintain extensive supplier, destination and system knowledge. Make quick and accurate analyses of customer needs, persona and level of urgency. Provide accurate information for hotel, flight, car and rail bookings, as required. Support users with self‑service of the Navan platform and app where possible. Respond to customers within SLA expectations and requirements. Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. Build upon your travel industry knowledge to continue to set the standard for best‑in‑class travel support. Adhere to attendance policy and complete all assigned training. Meet individual performance metrics in support of the organization and company business objectives. What We’re Looking For: 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment 3+ years of demonstrated advanced Sabre or Amadeus GDS experience (ticketing, reissues, voids, cancellations, EMD and MCO issuance/reissuance, PNR management, etc.) is mandatory Experience of local market supplier content and booking practices in both ARC and BSP markets In-depth knowledge of complex itineraries, air fares and fare construction calculations including the use of nett fares, IT fares, route deals and corporate negotiated fares (Fares & Ticketing VAII, formally BA2) Experience of NDC , Low cost carriers and third party content aggregators and their booking management practices is a plus Full understanding of travel industry regulations, along with worldwide compliance requirements Skilled communicator, proficient in both verbal and written English language. Additional language skills (fluent speaker) outside of English is a bonus, but not a requirement #J-18808-Ljbffr
Business Travel Consultant II • Dallas, TX, United States
Seeking highly organized, detail-oriented resources to support our quoting team during a high volume period.These individuals will assist with reviewing requests for proposals, ensuring timely and ... Show more
Consultant - Dallas-Fort Worth Area.Consultant - Dallas-Fort Worth Area.Location: Dallas, Fort Worth, Arlington Offices: Dallas, TX Department: Consulting Work Type: Full-time.CCS is unable to spon... Show more
We are excited to bring on a Retirement Consultant within Retirement Plan Services to join the West region to be located in either Dallas or Houston.In this role, you will deliver retirement planni... Show more
Welcome to MENTE Group, LLC, a pioneer in Private Aviation Brokerage and Consulting.Since our establishment in 2009, we have set ourselves apart by delivering unmatched service to the world's large... Show more
Join Bell Partners and be a difference maker.At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associ... Show more
Meeting with and advising senior executives throughout the consultation process.Determining business needs and identifying weaknesses.Assessing and analyzing business practices and procedures.Compi... Show more
We are Payment Hub, a division of the Capital Markets business.We are responsible for the development, marketing, and delivery of our Corporate Payments solutions and services globally.Our division... Show more
The Franchise Business Consultant is responsible for working closely with franchisees to ensure a strong culture through relationships and communication, actively drive new center development proce... Show more
Cover the Hispanic Market creative lead role during leave, driving in-culture advertising across lines of business while owning assigned projects end to end, from intake through delivery, across ou... Show more
CreditAssociates, a leading direct-to-consumer financial services company based in Plano, TX, is seeking a Revenue Specialist to join its team.As a Revenue Specialist, you will ensure that we are c... Show more
We are Payment Hub, a division of the Capital Markets business.We are responsible for the development, marketing, and delivery of our Corporate Payments solutions and services globally.Our division... Show more
Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better toda... Show more
We are searching for an outgoing, energetic, highly-motivated Business Development Manager that will work closely with our Sales Leadership Team to convert potential accounts to offer Chubb travel ... Show more
Experience that demonstrates master customer care be 100% customer focused.Experience with Sabre, GDS Systems, Expense Systems, online booking tools.Coordinate with suppliers and partners to resol... Show more
Texas Capital is built to help businesses and their leaders.Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly expe... Show more
Hendrick Volkswagen Frisco Location: 5010 State Highway 121, Frisco, Texas 75034 Summary: Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.Supervisory ... Show more
Cover the Hispanic Market creative lead role during leave, driving in-culture advertising across lines of business while owning assigned projects end to end, from intake through delivery, across T-... Show more
Seeking highly organized, detail-oriented resources to support our quoting team during a high volume period.These individuals will assist with reviewing requests for proposals, ensuring timely and ... Show more
Leasing Consultant, Multifamily.As a Leasing Consultant, you will play an important role with the onsite management team.Our Leasing Consultants look forward to working with an exceptionally skille... Show more
Travel Agent Job Duties: Meets with clients to determine travel needs, budgets and prefer... Show more
