Store Leader - Pencil Room

Store Leader

Warby Parker is on the lookout for a motivated Store Leader to play an integral part in laying the foundation for our growing Retail business. All aspects of our stores' success rest on the shoulders of our seasoned Store Leaders-Warby Parker Retail wouldn't be what it is today without them! In this position, you'll build and lead a team of service-minded Managers, Opticians, and Advisors in executing processes and creating amazing customer experiences. Exercising your business savvy, you'll steer your team toward hitting their personal performance goals and meeting our company's financial targets. Along the way, you'll have opportunities to share knowledge and collaborate with your peers through our annual Store Leader Summit. Previous retail management experience, paired with strong leadership skills, will set you up for success in this role. Sound like the job for you? Keep reading!

What you'll do:

Represent and communicate Warby Parker's values and philosophy to customers and team members

Execute and improve all operational activities to meet your store's financial targets and customer experience goals

Consistently follow company-wide processes to maintain brand consistency

Manage daily scheduling and payroll for the entire store team

Coordinate store events with our Marketing team

Implement existing procedures (and create new ones!) to protect the company's inventory and assets

Follow and enforce protocols to ensure risk management and safety

Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development

Lead biannual performance and development reviews for each store team member

Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like

Create an inclusive workplace culture by treating all teammates and customers with respect

Attend company leadership trainings, including our annual Store Leader Summit

Who you are:

Backed by 3+ years in a management role at a complex customer-focused, operationally excellent retailer (plus, you're an established top-performer)

Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals

A clear, honest, and empathetic communicator who's able to make tough decisions

An organized, entrepreneurial go-getter-you're unafraid of taking calculated risks to deliver results

An upbeat collaborator with strong interpersonal skills

A resourceful problem-solver and out-of-the-box thinker when faced with challenges

Curious and willing to question how things are done and how they could be done better

Able to inspire your team by promoting our vision and purpose in a compelling way

Highly interested in business, technology, and fashion

Ready to bring fun into your workplace but willing to put in long hours when required

Passionate about providing nothing-but-wonderful service

Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Some benefits of working at Warby Parker for part-time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.