Service Manager - Pest Control

Service Manager-Pest Control

Butler Plus is a leading provider of doorstep trash, bulk & junk removal, sustainability solutions, porter services, and pressure washing for multifamily communities across the country. We currently service more than 340,000 units nationwide and are known for delivering reliable service, strong operational support, and elevated experience for both residents and property teams. Butler Plus has been featured in The Wall Street Journal, TIME Magazine, and on CNBC. We take pride in hiring professional team members who make a difference every day and in fostering a culture built around our five Core Values: Figure It Out, Champion of Change, Do the Right Thing, Never "Not My Job," and Expect Excellence.

The Service Manager-Pest Control is the operational backbone of the field team. This role holds the state-required certified applicator credentials necessary to legally supervise unlicensed technicians and is directly responsible for the day-to-day management of service delivery, technician performance, documentation compliance, and customer satisfaction within an assigned branch or territory. The Manager serves as the direct supervisor for all Pest Control Technicians and the primary point of escalation for field-level issues.

Preferred Location: Charlotte, NC or Raleigh, NC

Essential Duties and Responsibilities

Field Operations Management

• Plan, assign, and oversee daily service routes for all technicians balancing efficiency, service quality, and compliance requirements
• Conduct regular ride-along and field inspections to evaluate technician performance and service quality
• Serve as the on-call resource for field emergencies, customer escalations, and after-hours issues
• Monitor callback rates, re-treatment requests, and customer satisfaction scores for assigned territory
• Coordinate scheduling for follow-up visits, initial inspections, and high-priority accounts

Supervision & Technician Development

• Directly supervise all Pest Control Technicians providing daily direction, performance feedback, and coaching
• Conduct new technician onboarding, field training, and initial ride-along certifications
• Monitor technician license status and coordinate continuing education and renewal activities
• Conduct performance evaluations and document corrective actions per company policy
• Legally supervise unlicensed technicians per North Carolina and South Carolina structural pest control regulations ensuring NC Registered Technicians are registered with NCDA & CS within 75 days of hire, SC technicians operate under a licensed applicator, and all supervision and direct-supervision requirements are met

Compliance & Documentation

• Ensure all service records are completed accurately and on time including product application details, EPA registration numbers, technician license numbers, and re-entry intervals
• Review and approve technician service reports daily for completeness and regulatory compliance
• Oversee pre-service customer notification procedures and maintain notification logs
• Ensure proper documentation for sensitive site services (schools, daycares, healthcare facilities)
• Maintain chemical use logs and ensure proper product storage and handling by all technicians
• Assist in preparation for state regulatory audits or inspections

Pesticide Application (when applicable)

• Perform certified pesticide applications on accounts requiring a licensed applicator
• Handle Restricted Use Pesticide (RUP) applications the only authorized applicator role for RUPs in the field
• Review and approve treatment plans for high-risk or non-standard accounts
• Stay current on label changes, new product registrations, and application best practices

Customer Relations

• Act as the primary point of contact for customer escalations beyond the technician level
• Conduct follow-up calls or visits for accounts with service concerns, callbacks, or complaints
• Assist with commercial account inspections, proposals, and service agreement reviews
• Build and maintain relationships with key recurring accounts in assigned territory

Safety & Training

• Enforce company PPE and safety protocols in the field conducting regular safety audits
• Conduct monthly safety meetings and document attendance and topics covered
• Manage incident reporting for any field accidents, pesticide exposures, or adverse reactions
• Ensure all technicians complete required OSHA and safety training

Position Requirements:

• Active structural pest control applicator credential in the assigned state North Carolina Certified Applicator in Phase P (Household/General Pest) and Phase W (Wood-Destroying Organisms), issued by the NCDA & CS Structural Pest Control & Pesticides Division, and/or South Carolina Commercial Applicator License in Category 7A (Industrial, Institutional, Structural & Health-Related Pest Control), issued by the Clemson University Department of Pesticide Regulation
• Minimum 3-5 years of pest control field experience
• Demonstrated experience supervising or training field staff
• Solid understanding of North Carolina (NCDA&CS) and South Carolina (Clemson DPR) structural pest control regulations, FIFRA requirements, and documentation standards
• Strong knowledge of pest identification across common structural pests (termites, rodents, cockroaches, bed bugs, ants, etc.)
• Proficiency in pest control business software for scheduling, service records, and reporting
• Valid driver's license with acceptable driving record

Preferred Qualifications:

• Experience managing multiple technicians across a multi-route territory
• Familiarity with IPM (Integrated Pest Management) programs for commercial or sensitive site accounts
• Associate Certified Entomologist (ACE) designation
• Quality Pro Certification

What We Offer:

• Competitive base salary between $55,000 - $65,000
• Healthcare Plans (Medical, Dental, Vision, Life)
• 401k Company Matching Plan, after 90-days of employment
• Maternity, Paternal, and Additional Leave Options
• Remote Position based in Charlotte, NC or Raleigh, NC
• Flexible Personal Time Off (PTO)
• Fun and collaborative work environment with training and feedback-rich culture.

Join a team where your work makes a daily difference, not just to our clients but to the environment. Be part of Butler Plus - where your career, growth, and service all come together. Apply today and embark on a journey with a company that values you!

Offer of employment is contingent upon the candidate successfully passing a pre-employment criminal background check and clean driving history.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are using E-Verify and are a participant in Right to Work.