Training Manager, Digital and Evidence Solutions

Training Manager, Digital and Evidence Solutions

Arizona, USA

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

As Training Manager, Digital & Evidence Solutions, you play a key role in driving customer adoption, proficiency, and operational utilization of Axon's digital solutions across the Americas. In this role, you design, develop, coordinate, and deliver comprehensive training programs focused on Evidence.com (E.com), Digital Interview Room, Axon Body Cameras, Axon Investigate, and newly developed AI-enabled solutions, while also supporting training delivery operations and strategic initiatives. Leveraging expertise in digital technologies, forensic video instruction, and adult learning methodologies, you empower customers to effectively integrate Axon solutions into their workflows, improving operational efficiency, productivity, and user confidence. This role also ensures alignment with Global Training Services standards, promotes cross-regional consistency, and supports the continued evolution and scalability of Axon's digital training programs.

What You'll Do

Location: Onsite at one of our HUB offices locations (Scottsdale, AZ, Seattle, WA, Boston, MA, New York, NY, or Atlanta, GA) Tuesday-Friday, and on the road 50% of time Reports to: Senior Manager, Training Operations Direct Reports: none

• Partner cross-functionally with Product, Engineering, Customer Success, Sales, and subject matter experts to understand product capabilities, customer workflows, and training priorities across Axon Digital & Evidence Solutions.
• Design, develop, and maintain scalable training programs and curriculum for Evidence.com (E.com), Digital Interview Room, Axon Body Cameras, Axon Investigate, AI-enabled solutions, and future digital products.
• Create engaging training content across multiple formats, including instructor-led presentations, e-learning modules, videos, user guides, demonstrations, and hands-on learning resources for audiences of varying technical skill levels.
• Deliver high-impact in-person and virtual training sessions, workshops, certifications, and enablement programs for customers, partners, and internal Axon teams.
• Lead training delivery operations and support large-scale customer implementations, enterprise rollouts, and strategic adoption initiatives across the Americas and international regions.
• Monitor course effectiveness, customer adoption, and CSAT metrics to continuously improve curriculum quality, delivery methods, and learner outcomes.
• Serve as a trusted resource for employees and customers requiring support, guidance, and expertise related to Axon Digital Solutions training.
• Maintain current knowledge of product updates, emerging technologies, AI-enabled capabilities, and digital solution workflows to ensure training materials remain accurate and aligned with product releases.
• Coordinate with international training teams to ensure curriculum consistency, platform alignment, and standardized delivery practices across global regions while adapting content for Americas-specific needs.
• Identify customer adoption barriers and develop strategic enablement plans to improve engagement, product utilization, and operational success.
• Develop and distribute communication resources such as FAQs, newsletters, release notes, and training updates related to system changes and new feature launches.
• Support enterprise ecosystem adoption efforts, including Fusus integrations, large-scale customer deployments, and domestic and international implementation projects.
• Align digital training strategies and readiness plans with product roadmaps, go-to-market timelines, and regional Sales and Customer Success priorities.
• Collaborate with Sales teams to develop and support tender submissions by articulating global training strategies, tailored customer rollout plans, training capabilities, and ongoing support solutions aligned to customer operational needs and implementation objectives.
• Scale training delivery capacity across the Americas by building and developing an instructor cadre, expanding instructor capability, standardizing virtual, in-person, hybrid, and on-demand delivery models, and prioritizing programs with the greatest customer and business impact.
• Establish and maintain quality assurance standards for digital solutions training, including curriculum accuracy, instructor consistency, delivery expectations, and post-course engagement standards.
• Lead recurring operational and strategic touchpoints with instructors, contractors, and internal stakeholders supporting Digital Solutions training initiatives.
• Champion awareness and adoption of newly launched AI training programs by supporting internal enablement, course positioning, LMS/catalog readiness, and alignment between product launch timing and training availability.
• Partner with Training Operations and Global Training Services leadership to define annual priorities related to curriculum development, certification pathways, delivery scalability, and customer adoption strategy.

What You'll Bring

• Bachelor's degree or equivalent professional experience in Training, Education, Criminal Justice, Technology, Business, or a related field.
• 3+ years of experience in training delivery, curriculum development, instructional design, or customer enablement.
• Experience developing and delivering instructor-led, virtual, and e-learning training programs.
• Strong presentation and facilitation skills with the ability to engage technical and non-technical audiences.
• Proficient with digital platforms, SaaS products, cloud-based systems, or enterprise software solutions.
• Proficiency with Artificial Intelligence, Microsoft Office, presentation tools, LMS platforms, and virtual training technologies.
• Knowledge of law enforcement technology, digital evidence management, body-worn camera systems, or AI-enabled platforms preferred.
• Ability to manage multiple projects, priorities, and timelines in a fast-paced environment.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Ability to travel domestically and internationally as needed.
• Ability to communicate effectively in both English and Spanish is a plus

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances