The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.
Essential Job Functions
Follow and promote all company customer service programs.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
All other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Fluency in multiple languages (Spanish is highly desired)
Total Compensation Package:
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details.
Parts Specialist • Sparta, MI, US
Assistant Distribution Center Manager.Amarr (a part of ASSA ABLOY, the global leader in opening solutions) is hiring a hands-on, experienced Assistant Distribution Center Manager (Service Manager) ... Show more
Employee Type:Full timeLocation:MI WaylandJob Type:Production MaintenanceJob Posting Title:Maintenance SpecialistAbout Us:TreeHouse Foods is a leading manufacturer of private label packaged foods a... Show more
The Gun Vault Specialist is responsible for backroom maintenance of all processes pertaining to Firearms.This role has the ability to safely handle firearms and adhere to all company, state, and fe... Show more
Advanced Electronics / Computer Field (ET/FC).The Advanced Electronics and Computer Field trains Sailors to maintain, operate, and repair some of the Navy’s most sophisticated electronics and compu... Show more
Retail Team Leader - Part Time, Hourly.Our mission is to Change Lives through the Power of Work!.Assist store management with the execution of daily operations of a retail store, excluding personne... Show more
Pennsylvania, United StatesOhio, United StatesMichigan, United StatesRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, ... Show more
Delivery SpecialistThe Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner.This position will also... Show more
Launch & Enablement Specialist.Make a Meaningful Impact Every Day! At GT Independence, people are at the heart of everything we do.If you thrive in a collaborative environment, love what you do, an... Show more
Assistant Distribution Center Manager (Service Manager).Amarr (a part of ASSA ABLOY, the global leader in opening solutions) is hiring a hands-on, experienced Assistant Distribution Center Manager ... Show more
Partnered by The Pivot Group Network in Newaygo, Michigan. Show more
Part Time Sales Support Associate - CALVIN KLEIN.At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to tr... Show more
At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribu... Show more
Company Overview Nemic Industrial Supply is a well-established distributor specializing in cutting tools and Maintenance, Repair, and Operations (MRO) products.We serve primarily the area and are d... Show more
Builders FirstSource Structural Component Manufacturing Manager.We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the pr... Show more
Director, Sales Parts is responsible for defining and executing the growth strategy for Wabash's parts business, driving profitable revenue, expanding market reach, and strengthening customer rela... Show more
Job TypeFull-timeDescriptionAbout Us:At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence.Our employees play ... Show more
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more
Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based... Show more
Michigan Kenworth in Grand Rapids is seeking an Outside Parts Sales representative to join their team! Responsibilities include maintaining liaison with current customers and soliciting new busines... Show more
As an EHS Specialist with Dematic Corp.This position offers an outstanding opportunity to work on world-class projects.You will provide proactive solutions to safety challenges and collaborate with... Show more
