Customer Account Support Consultant

Badger Meter - Where Every Drop Counts and So Do You

At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.

Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.

When you join us, you'll find:

• Purpose-driven work that makes a real difference in communities around the globe.
• Career growth and development opportunities designed to help you achieve your potential.
• A supportive, inclusive culture where collaboration and creativity thrive.

Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.

What You Will Contribute:

The Account Support Consultant serves as the primary and dedicated support for a portfolio of Platinum-tier customers. This role ensures accurate order and quote management, timely issue resolution and consistent delivery against service level commitments.

Job Duties:

• Manage accurate quote & order creation and order entry using manufacturing configurator systems
• Provide real-time pricing and product information via phone and email
• Confirm technical specifications, configurations, and order details with customers prior to release
• Maintain working knowledge of new and existing products, configurations and pricing structures
• Resolve order, pricing and service issues promptly in accordance with established SLAs
• Coordinate with internal teams, sales, operations, manufacturing, finance etc. to ensure timely and accurate resolutions
• Other duties as assigned

Education and Experience:

• High school degree/GED required, Bachelor's degree preferred
• 3+ years of related customer account support experience

Qualifications:

• Experience supporting internal and external customers such as sales or customer service required
• Proficiency with Microsoft Office Software required
• Knowledge of manufacturing, distribution, or water/wastewater industry preferred

Competencies:

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Working Conditions:

• Work is performed in an office environment and requires the ability to operate standard office equipment
• Requires prolonged periods of talking/listening
• Work is performed in close proximity to others
• Must be able to sit for prolonged periods of time.

Competitive Total Rewards at Badger Meter:

• Competitive Pay
• Annual Bonus
• Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• 15 days Paid Time Off + 11 Paid Holidays
• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
• Educational Assistance Tuition Reimbursement up to $5,250
• Voluntary benefits including : Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options