Senior Product Manager - Applied AI - Vice President

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

Help transform how we design, build, and launch co branded card products by applying modern automation and generative artificial intelligence. You will turn complex, high-impact work into simpler, faster, and safer experiences for our teams and our customers.

Job Summary

As a Product Manager Co Branded Cards in our Co Branded Card team, you lead discovery and delivery of automation and agent-enabled workflows that improve speed, quality, and control readiness across the product lifecycle. You partner closely with design, data, engineering, operations, legal, risk, and compliance to build applications that are useful, trusted, and easy to adopt. You prioritize outcomes and measurable value, delivering minimum viable releases that scale.

Job responsibilities

• Engage business users and customers to understand needs, map pain points, and validate solutions through rapid testing and feedback
• Co-develop the product vision, strategy, roadmap, and release plan for applied generative artificial intelligence use cases
• Translate complex processes into clear responsibilities across automation agents, tools, and people, including exception paths and approvals
• Build and manage a business-outcome-driven backlog focused on performance, accuracy, value, and user experience
• Partner with engineering teams to define requirements, acceptance criteria, and iterative delivery milestones in an agile model
• Embed responsible artificial intelligence practices from day one, including explainability, audit trails, testing, and control evidence
• Drive alignment across business, finance, technology, architecture, operations, legal, risk, and compliance stakeholders
• Define and track key performance indicators such as adoption, time saved, quality, accuracy, throughput, and operational risk exceptions
• Lead change management with frontline and operations teams through training, enablement, communications, and feedback loops
• Ensure solutions meet security, privacy, and regulatory expectations for data protection and usage
• Monitor outcomes post-launch and continuously improve product performance, reliability, and usability

Required qualifications, capabilities, and skills

• Bachelor's degree in computer science or a related engineering field, or equivalent practical experience
• 10 or more years of product management experience delivering enterprise software or digital products
• 2 or more years building or managing generative artificial intelligence products, autonomous workflows, or human-in-the-loop decision systems
• Recent experience delivering applied artificial intelligence solutions in regulated or high-volume environments
• Ability to break down complex workflows into clear requirements, operating steps, and measurable outcomes
• Working knowledge of governance concepts such as controls, auditability, monitoring, and risk management for artificial intelligence systems
• Strong customer focus with demonstrated ability to translate user needs into simple, high-impact product experiences
• Excellent written and verbal communication skills, including influencing without direct authority
• Strong analytical skills with a track record of using data to prioritize, measure impact, and drive decisions
• Proven ability to lead cross-functional teams and manage multiple initiatives with clear structure
• Comfort working in fast-paced environments with changing priorities and iterative delivery expectations

(Optional) Preferred qualifications, capabilities, and skills

• Master of business administration or advanced degree in a related field
• Experience in cards, payments, lending, or partner-based consumer financial products
• Experience with software as a service products, data analytics products, or cloud-based platforms
• Familiarity with experimentation, rapid prototyping, and product discovery methods
• Experience designing operational workflows for frontline or back-office teams
• Experience defining evaluation and quality frameworks for nondeterministic system behavior
• Strong understanding of automation platforms and workflow orchestration patterns

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.