District Manager

District Manager

The District Manager is responsible for driving sales and profits, employee retention and engagement, and overall customer experience through flawless execution of company initiatives, purposeful store visits designed to educate and hold store teams accountable for company priorities, and a focus on delivering a great customer experience through great looking stores and knowledgeable associates.

District Managers understand the requirement to know everything HQ asks of stores, having read all memos, directives, initiatives, etc. The District Manager ensures every member of their leadership team is aware of required tasks and helps their teams prioritize. The District Manager understands when and how to delegate, how to address problems in their stores, and how to develop and follow up on meaningful action plans. The District Manager is a student of their business and embraces all tools and resources provided to understand individual businesses across their stores and, through that understanding, how to positively impact business performance.

The DM is the voice for their stores and customers, understanding how to effectively communicate the needs of their customer and teams in product, tools, and people to HQ business partners, including Director of Stores. The DM does not leave a store with a problem unresolved. They have a heightened sense of urgency and help their teams understand the importance of today vs. pushing off to tomorrow.

Drives performance:

1. Delivers sales thru people
   1. Succession plans established for all key positions; candidate readied for any open positions
   2. Talent management process in place, tapping into management strengths
   3. Fully staffed and trained store teams
   4. Coaches and develops team for the next level
   5. Motivates and reinforces positive environment; a culture of recognition
   6. Continuous evaluation
   7. Responsible for achieving sales and payroll goals
2. Delivers sales thru product & presentation
   1. Teaches and trains merchandise standards
   2. Complete review of current direction, holding teams accountable with clear follow up
   3. Identifies deficiencies, corrects immediately and retrains as needed
   4. Works with store manager on opportunities to maximize sales, utilizing reports and market knowledge
   5. Evaluates presentation on every visit and provides store with feedback; good or bad
   6. Ensures timely execution of all instructions; company memos or directives
   7. Develops method for validating that all stores have executed company initiatives
   8. Communicates any and all product needs to HQ buying team on all store visits

Compliance in operations & loss prevention:

1. Monitor operational and loss prevention policies and procedures
   1. Ensures every store has a clear understanding of the tie between service and shrink
   2. Trains to operational and LP standards
   3. Enforces philosophy of customer engagement at all times
   4. Creates a "zero tolerance" culture for shrink; ensures all teams are aware and focused
   5. Reviews operational and loss prevention standards to ensure compliance

Core responsibilities:

1. Field representative
   1. Communicates regularly to HQ any product, process, or people needs during store visits
   2. Takes detailed notes and actions in the moment, does not put off things for another day
2. Company ambassador
   1. Maintains a very determined focus on exceeding customer expectations, personally and of their teams
   2. Represents oneself in a professional manner in all business activities
   3. Wears company product and ensures stores do similarly
   4. Advocates on behalf of the company at all times
   5. Always leads by example
3. Company profit partner
   1. Responsible for achieving desired shrinkage goals in all stores
   2. Monitors all controllable expenses; payroll and supplies
   3. Follows company directives regarding matrix max payroll plans/controls
   4. Maintains physical plant, expects and delivers a clean, well maintained set of stores
   5. Follows and practices safety guidelines
   6. Embraces cost effective travel for themselves and their teams
4. Relationships
   1. Develops and maintains a professional relationship with all peers and subordinates
   2. Communicates with supervisor and HQ, partnering as directed by company or supervisor
   3. Is requiring of their teams and business partners, but always respectful in the spirit of partnership
   4. Communicates with corporate management based on established guidelines. Develops and maintains a professional and consistent relationship at all times.

Qualifications

Required skills:

• Ability to develop and train and build strong working relationships
• Ability to provide outstanding customer service
• Ability to hire and retain high quality teams; does not compromise
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to maintain records and documentation pertaining to workforce
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understands material, and provides instructions to all employees
• Accountability - Ability to accept responsibility and account for his/her and team's actions
• Coaching and development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas
• Adaptability - Ability to adapt to change in the workplace
• Enthusiastic - Ability to bring energy to the performance of a task

Education: High school graduate or general education degree (GED)

Requirements:

• Ability to work a full-time schedule including nights, weekends, and holidays, if necessary.
• Retail multi-store management experience required
• Strong interpersonal, communication, organization and follow-through skills
• Availability to travel as needed