Assistant Store Manager - Rock ' N ' Road - Mission Viejo, CA

Assistant Store Manager - Rock ’ N ’ Road - Mission Viejo, CA About Specialized Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and everyday. We’re a team of barrier‑breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized. Job Summary A critical member of the Specialized retail network, the assistant store manager balances excellence in retail operations with a passion for people, and the power of a great brand. The assistant store manager encourages successful, profitable retail and takes the expertise to the next level as a pacesetter of outstanding brand experiences, in store, as the store manager sees fit and directs. The assistant store manager works collaboratively and hands‑on with staff and local riders as a host, brand advocate, and customer service ace. This role also works cross‑functionally with other members of the Specialized team to support store‑based events founded on education, advocacy, and brand/retail innovation. The assistant store manager ensures all staff deliver exceptional rider service; enhance rider satisfaction; and aids in meeting sales and profitability goals as set forth by the Store Manager and Retail Leadership. How You’ll Make a Difference Act as store’s representative and set an example for our staff by leading retail teammates and direct all daily operations of the shop in the absence of the Store Manager. Assist the Store Manager in day‑to‑day operations with tasks including scheduling, inventory count, and team development. Coach and support new and existing retail teammates. Assist the Store Manager in aiding in the overall profitability of the retail store, namely covering/exceeding the store’s run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, nationally. Ensure the conveyance of transformative, inclusive, ride‑focused, locally authentic and collaborative experiences for staff and riders alike inside and out, c/o The Specialized Way. Track the progress of weekly, monthly, quarterly and annual revenue goals and assist the Store Manager with store performance objectives. Aid in establishing and sustaining all clientele (establish long‑term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases). Aid in upholding all organizational/cleanliness standards for the retail location. Aid in ensuring timely delivery of all special orders and home deliveries. Collaborate with service manager to ensure proper rider expectation management and timely delivery of all service and achieving overall service metrics. Collaborate with operations/receiving manager to assist with inventory management, including receival, processing, and merchandising of all new inventory and of existing on‑hand inventory. Ensure compliance with all company policies and procedures. Other duties as assigned. What You Need to Win Passion for cycling and the Specialized brand Former retail experience with 1+ years of experience preferred Excellent communication with the ability to effectively interact with riders and team members Must be able to work as business dictates which includes weekends and holidays Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching Able to lift at least 50 lbs. or more and use proper lifting skills Tell Me More Competitive health care (Medical PPO or HDHP)* Dental* Vision* Health Savings Account (HSA) Short and Long Term Disability Company sponsored life insurance Optional Term Life Insurance Optional Critical Illness insurance Optional Critical Accident insurance Competitive vacation package* 401(k) with match 8 Weeks paid parental leave Paid company holidays Employee discounts on all product Deep partner retail discounts Fitness & Events Reimbursement Employee Assistance Program Commuter Benefits if applicable in state *For eligible employees At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location. For additional information on benefits and perks, please visit https://benefits.specialized.com. #J-18808-Ljbffr